Customer Service Administrator, Office Angels

Office Angels

Location:
United Kingdom, Glasgow

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Our client is seeking a dedicated Customer Service Administrator to join their dynamic team in Glasgow City Centre. After an initial training period based in the city centre offices, this role will predominantly be working from home, with monthly team-building sessions in the office.

Job Responsibility:

Customer Relationship Management: Build and maintain strong relationships with existing and new customers to ensure high levels of satisfaction and encourage repeat business
Sales Opportunities: Up-sell products during client interactions to maximise sales potential
Efficient Inquiry Handling: Manage incoming inquiries via a centralised mailbox, providing prompt and accurate responses
Quotation Issuance: Issue quotations to customers, ensuring accuracy and compliance with company guidelines
Client Liaison: Communicate with clients regarding lead times, updates, and order statuses
Sales Tracking: Track sales leads and inquiries, maintaining accurate and updated records
Inbound Call Management: Handle inbound calls from customers, addressing queries, tracking orders, and managing parts/returns
Supplier Communication: Liaise with suppliers to ensure orders are processed within agreed timescales, fostering effective communication throughout

Requirements:

Excellent Communication Skills: A confident and professional telephone manner with outstanding communication abilities
Sales Environment Thriving: The ability to excel in a fast-paced sales environment, meeting targets and deadlines
Customer-Focused Attitude: A commitment to providing the highest level of service to our clients
Drive and Ambition: A genuine desire to achieve exceptional results for clients
Technical Proficiency: Strong MS Office skills, particularly proficiency in Excel

What we offer:

Exciting Opportunity: Become part of a vibrant organisation that values client satisfaction and sales excellence
Flexible Work Environment: Enjoy the benefits of working from home while staying connected with your team through regular office meet-ups
Career Growth: Take advantage of opportunities to develop your skills and advance your career in a supportive environment

Additional Information:

Job Posted:
June 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Service Administrator