Customer Service Administrator Job at Randstad (Manchester)

Customer Service Administrator

Randstad

Location:
United Kingdom , Manchester

Category:
Customer Service

Contract Type:
Not provided

Salary:

12.00 - 12.51 GBP / Hour

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Job Description:

We are seeking a reliable and proactive Customer Service Administrator to join our team at Client UK. You will play a key role in ensuring excellent service delivery to our customers through efficient administrative support, customer engagement, and accurate processing of orders and billing. This is a customer-facing role, ideal for someone with strong communication skills and an organised, detail-oriented approach.

Job Responsibility:

Respond to customer enquiries via phone, email, and occasionally in person
Process and manage sales orders, including data entry into internal systems
Prepare and issue invoices, proforma invoices, and credit notes in accordance with company procedures
Manage customer account setup and pricing updates
Handle billing queries and provide timely resolutions to customer concerns
Take customer payments (cash and card), ensuring secure and accurate processing
Maintain accurate records of transactions and assist in reconciling daily banking
Monitor customer cylinder usage and update holdings where required
Support sales and operations teams by providing administrative and customer insight
Identify opportunities to refer customers to the sales team for value-added services
Maintain a working knowledge of products and services to support customer needs
Build and maintain strong long-term relationships with customers and agents
Make proactive outbound contact to selected customers to offer support and resolve queries
Support stock control through data accuracy and stock system updates
Escalate complex queries appropriately, ensuring customer issues are followed through

Requirements:

Proven experience in a customer service or administrative role
Confident communication skills across phone, email, and face-to-face interactions
A strong focus on accuracy, organisation, and attention to detail
Ability to multitask and manage workload in a fast-paced environment
Experience with invoicing, billing systems, or order processing is highly desirable
Confident handling payments and using point-of-sale or similar systems
A proactive and positive approach to customer service and problem solving
Willingness to learn about our products, services, and industry standards
Full, clean UK manual driving licence (occasional local travel may be required)

Additional Information:

Job Posted:
February 23, 2026

Expiration:
March 05, 2026

Work Type:

On-site work

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