Customer Service Administrator, Office Angels

Customer Service Administrator

Office Angels

Location:
United Kingdom, Braintree

Category:
Customer Service

Contract Type:
Not provided

Salary:

28500.00 - 29500.00 GBP / Year

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Job Description:

Customer Service Administrator role supporting emotionally sensitive individuals through telephone and face-to-face advice in a fast-paced environment that demands resilience and adaptability. Working with the Regional Assistant Manager to re-prioritise tasks based on evolving needs and priorities.

Job Responsibility:

Supporting vulnerable individuals with completing applications accurately and within required KPIs and timescales
Providing detailed induction briefings and offering advice and guidance to clients throughout the process
Collaborating with the regional team to ensure compliance with regulatory requirements, health and safety standards, and policies
Ensuring clients are aware of eligibility criteria and their obligations to provide supporting evidence within specified timescales
Handling inbound and outbound calls effectively, while maximising support provided to those in need
Undertaking casework, including complex or safeguarding cases, as required
Maintaining accurate case records, completing case follow-ups within prescribed time scales, and conducting necessary administrative tasks
Providing face-to-face outreach support for clients with additional needs as scheduled at designated locations

Requirements:

Ability to provide a service to clients over the phone, overcoming any language barriers
Experience working towards challenging performance KPIs
Proven experience of providing advice and support in sensitive and emotionally demanding situations
Ability to work under pressure and meet deadlines
Empathetic approach to assisting individuals facing transition and uncertainty
Ability to learn quickly and adapt to change
Must drive and have access to a vehicle due to location
Counter Terrorism Check (CTC) required
Fully enhanced DBS certificate required
5 years continuous residency in the UK
Valid passport

Additional Information:

Job Posted:
October 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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