Customer Service Administrator

• Oversee the running of the Customer Experience and Dispatch team
• Request and manage itinerary information from suppliers
• Handle general customer ticketing queries efficiently
• Allocate and distribute tickets, preparing guest packs as needed
• Ensure all client information is accurately logged and updated
• Manage customer complaints, ensuring prompt resolution and feedback
• Protect guest data in compliance with information security policies

• Strong attention to detail and organisational skills
• Confidence and professionalism in customer interactions
• Experience in a fast-paced dispatch or courier environment is a plus
• Ability to work well under pressure and prioritise tasks effectively
• Excellent communication skills, both verbal and written

Experience in a fast-paced dispatch or courier environment is a plus

• 22 days of paid holiday annually
• Friendly and supportive team environment
• Role where your contributions truly make a difference