Customer Service Administrator, Office Angels

Office Angels

Location:
United Kingdom, Cheddar, Somerset

Category:
Customer Service

Contract Type:
Not provided

Salary:

28000.00 - 30000.00 GBP / Year

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Job Description:

Customer Service Administrator role in a well-established organisation with a close-knit team, where customer satisfaction and sustainability are at the heart of everything they do. This is a chance to grow your career in a supportive, forward-thinking environment.

Job Responsibility:

Acting as the main point of contact for customers after purchase
Processing orders and handling special requirements
Managing Pre-Qualification Questionnaires
Creating and maintaining project job files
Verifying insurance documentation
Keeping project administration organised and up to date
Updating the CRM system with accurate order details
Coordinating Operations & Maintenance Manual requests
Conducting customer satisfaction surveys
Reporting discrepancies to the Customer Service Manager

Requirements:

Previous experience in an administrative office role
Proficiency in MS Office (Word, Excel, Outlook) and CRM systems
Strong organisational skills and attention to detail
Excellent written and verbal communication
A proactive, reliable, and team-oriented approach

Nice to have:

Experience in a customer service-focused environment
Ability to identify and suggest process improvements

What we offer:

Comprehensive training and development
Friendly, inclusive team culture
Clear opportunities for career progression
Competitive salary and benefits
Hybrid working pattern to suit your needs
Free on-site parking
Work-life balance initiatives that actually work

Additional Information:

Job Posted:
September 18, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Service Administrator