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Customer Service Administrator

https://www.office-angels.com Logo

Office Angels

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Location:
United Kingdom , Cheddar, Somerset

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

28000.00 - 30000.00 GBP / Year
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Job Description:

Customer Service Administrator role in a well-established organisation with a close-knit team, where customer satisfaction and sustainability are at the heart of everything they do. This is a chance to grow your career in a supportive, forward-thinking environment.

Job Responsibility:

  • Acting as the main point of contact for customers after purchase
  • Processing orders and handling special requirements
  • Managing Pre-Qualification Questionnaires
  • Creating and maintaining project job files
  • Verifying insurance documentation
  • Keeping project administration organised and up to date
  • Updating the CRM system with accurate order details
  • Coordinating Operations & Maintenance Manual requests
  • Conducting customer satisfaction surveys
  • Reporting discrepancies to the Customer Service Manager

Requirements:

  • Previous experience in an administrative office role
  • Proficiency in MS Office (Word, Excel, Outlook) and CRM systems
  • Strong organisational skills and attention to detail
  • Excellent written and verbal communication
  • A proactive, reliable, and team-oriented approach

Nice to have:

  • Experience in a customer service-focused environment
  • Ability to identify and suggest process improvements
What we offer:
  • Comprehensive training and development
  • Friendly, inclusive team culture
  • Clear opportunities for career progression
  • Competitive salary and benefits
  • Hybrid working pattern to suit your needs
  • Free on-site parking
  • Work-life balance initiatives that actually work

Additional Information:

Job Posted:
September 18, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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