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Office Angels Logo Office Angels · Customer Service

Customer Service Administrator

United Kingdom, Glasgow 14.00 GBP / Hour · Job Posted June 14, 2026
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Job Description

We are currently seeking a reliable and professional Customer Service Administrator to join our client on a temporary basis. This is a varied role combining both customer interaction and administrative support within a busy environment.

Job Responsibility

  • Answering incoming calls from both customers and contractors and ensuring all details are recorded into the system correctly
  • Communicate and support multiple departments to ensure all queries and complaints are dealt with promptly and provide updates to customers during this process
  • Assist with the scheduling and diary management of engineers and contractors
  • Process documents and reports into the system, ensuring accuracy throughout
  • Assist with administrative tasks as required to support the wider admin team

Requirements

  • Previous experience with customer service and administration is essential for this role
  • Strong telephone manner with clear and confident communication skills
  • High level of accuracy and attention to detail when updating systems
  • The ability to manage complex and detailed enquiries from customers and contractors
  • Excellent organisational skills with the ability to multitask and work at pace in a busy environment
  • Strong Microsoft Word and Excel skills

What we offer

  • Employed directly with Office Angels
  • Access to discount vouchers with many high street brands
  • Eye care vouchers and money towards glasses should you require them for VDU purposes
  • We can search for permanent work whilst you're in assignments and offer expert interview support and advice
  • Weekly pay
  • Pension scheme option (with employer contributions)
  • 28 days paid annual leave (Based on a weekly accrual)
  • Statutory Sick Pay in the unfortunate event you find yourself under the weather
  • Access to our assistance programme that provides free, confidential, and independent advice on a range of issues including grief, stress, and legal issues
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