Customer Service Administrator Job at Joseph Ash (Widnes)

Job Description

Joseph Ash Galvanizing operates nine galvanizing plants across the UK and is part of Hill & Smith PLC, a leading international group of companies specialising in engineering, infrastructure, and industrial solutions. We are currently looking for a part time Customer Service Administrator at our Widnes site with responsibility for providing efficient administrative and customer support to ensure the smooth running of customer service operations.

Job Responsibility

First point of contact for customer enquiries via telephone, email and other communication channels
Provide accurate information to customers regarding orders, deliveries and services
Liaise with internal and external contacts to resolve customer queries efficiently
Log and monitor complaints accurately to ensure timely resolution
Log delivery performance information
Capture and maintain accurate OTIF (On Time In Full) delivery performance data
Assist in producing OTIF reports for management review
Investigate any discrepancies in data and liaise with other departments to ensure data accuracy
Scan, file and store files electronically in accordance with company procedures

Requirements

Previous experience in a Customer Service or Administrative role
Ability to handle Customer complaints professionally and sensitively
Excellent written and verbal communication skills
Ability to prioritise own workload
Proficient in Microsoft Office applications
High attention to detail
Ability to build strong relationships with both colleagues and customers

Nice to have

Knowledge of OTIF reporting and performance metrics
Experience within a manufacturing, distribution or logistics environment

What we offer

25 days holiday plus bank holidays
Company Bonus up to 9% per annum
Reward Gateway - Smart Spending and Cashback App
Employee Assistance Programme including High Street Discounts and Cashback Schemes
On-site Mental Health First Aid support
Share Save Scheme
Death in Service Benefit – 3 x annual salary

Joseph Ash - All Job Offers