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Customer Service Administrator

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Office Angels

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Location:
United Kingdom, London

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

30000.00 - 35000.00 GBP / Year

Job Description:

Customer Service Administrator role in a socially-driven start-up focused on health and dementia care. The role involves being the friendly person representing customers and reporting directly to the Ecommerce Manager.

Job Responsibility:

  • Serve as the first point of contact for customer inquiries via phone and email (mostly email based)
  • Address and resolve customer complaints, logging feedback for continuous improvement
  • Process returns, refunds, and replacements efficiently
  • Maintain high customer satisfaction while balancing company policies
  • Channel B2B partnership inquiries to the relevant team members
  • Identify opportunities to enhance customer experience and reduce avoidable inquiries
  • Stay flexible and ready to assist in other areas of the business as needed

Requirements:

  • Proven experience in a customer service role within an e-commerce setting
  • Familiarity with customer service tools like Zendesk, Shopify, and Google Sheets
  • A genuine love for helping others and making a positive impact
  • Strong communication skills, both written and verbal
  • Ability to handle difficult situations with patience and empathy
  • Highly organised with a methodical approach to tasks
  • Comfortable learning new technologies and solving problems independently
What we offer:
  • 25 days of holiday a year (pro-rata, plus bank holidays)
  • Flexible working options
  • Regular working hours: 9:00 AM - 5:30 PM, Monday to Friday
  • Monthly wellbeing budget to support your health
  • Relaxed, friendly office

Additional Information:

Job Posted:
October 03, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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