Customer Service Administrator

• Making and receiving calls to and from patients/participants
• Conduct outbound calls to chase for progress updates and facilitating appointment booking
• Providing quality administrative support with good attention to detail
• Assisting clients via e-mail and telephone
• Ensuring all new instructions are processed on the system accurately, efficiently and on a cost-efficient basis
• Provide Case management from receipt of a new request to completion of the case
• Book appointments for specific projects
• Process email and post queries received by the team as required
• Chase reports via telephone and e-mails
• Ensure Service Level Agreements are maintained daily
• Maintain accurate data records, using Microsoft Office and in-house systems
• Upload medical reports/laboratory reports onto the system
• Follow-up on incomplete/ inaccurate reports received
• Support project related stock/paperwork requests for examiners
• Complete all general administration duties as required
• Support project tasks on a daily, weekly and monthly basis
• Work within stipulated cost guidance budget and time constraints
• To achieve targets in the timeframe set to ensure all cases are processed as per the Service Level Agreements
• Maintain the confidentiality of our client at all times, including that of its clients
• Act impartially at all times, declaring any potential conflict of interest to management
• Undertake any other duties within the spirit of this job description

• Strong written and verbal communication skills
• An ability to take day-to-day decisions
• The capacity to manage one’s own workload independently and to work effectively within a team
• An ability to manage a busy workload and help others in the team when needed
• Flexibility will be essential to support the changing needs of the business
• PC literacy with good typing skills is required
• Experience with Word, Excel and Outlook is essential information
• Ability to maintain appropriate confidentiality of information relating to our client’s, individuals and service user information

Great employee discounts on a large number of high street stores