Customer Service Administrator Job at Origin Coffee (Porthleven)

Customer Service Administrator

Origin Coffee

Location:
United Kingdom , Porthleven

Category:
Customer Service

Contract Type:
Not provided

Salary:

28500.00 GBP / Year

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Job Description:

As a Customer Service Administrator for our Technical team, you’ll support our the team by streamlining workflows, maintaining accurate records, and coordinating across multiple channels. Working closely with our coordinators and advisors, you’ll help deliver excellent customer service and improve the processes that keep our operations running smoothly.

Job Responsibility:

Serve as the administrative contact for all incoming enquiries, ensuring requests are accurately logged, prioritised, and directed to the right team
Support the Technical team by coordinating communications, processing requests, tracking progress, and maintaining clear documentation
Help resolve customer and partner issues by following up with internal teams and ensuring smooth, timely delivery of services
Maintain organised service records and highlight recurring issues or process improvements to enhance overall efficiency and customer experience
Provide administrative support ensuring invoices are managed effectively, and day-to-day operations remain steady

Requirements:

Strong time management skills
perform effectively under pressure
confident in balancing competing priorities in a fast-paced environment
experience using CRM or operational systems such as Unleashed, Gorgias, Prospect, or similar platforms
experience in an administrative role or proficient in maintaining accurate records and documentation
experience in an administrative or customer-facing role, ideally within hospitality, wholesale/B2B, technical support, or B2C environments
a hospitality background is highly valued
comfortable handling technical or operational administration
ability to manage systems, processes, and documentation accurately and efficiently

What we offer:

34 days holiday, inclusive of your birthday and public holidays (pro-rata for part time employees)
Unlimited coffee and discounts on merchandise and partner products
B Corp certified and proudly independent
People-first culture with meaningful, values-led work
SCA training and learning opportunities for everyone
Enhanced family leave, sick pay, period leave, and personal days
5% employer pension contribution
24/7 Employee Assistance Programme and GP service
Two paid volunteering days each year

Additional Information:

Job Posted:
May 16, 2026

Expiration:
May 30, 2026

Employment Type:

Parttime

Work Type:

On-site work

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