Customer Service Administrator

As a Customer Support Adviser, you'll be at the heart of a dedicated team providing expert guidance and support to customers and member businesses. This is a varied and rewarding role where you'll help resolve issues, provide clear advice, and ensure a positive outcome wherever possible. Using a range of communication channels-including email, letters and telephone-you will manage customer enquiries, offer informed guidance, and support dispute resolution processes. You'll work closely with internal teams and members to deliver excellent service while contributing to team targets and your own professional development.