Customer Service Administrator

Customer Service Administrator - Government Department Location: Northampton (Civil National Business Centre, 21-27 St Katherines Street, NN1 2LH) Pay Rate: £13.25 per hour Contract Duration: 12 months Start Date: ASAP Are you a proactive and adaptable individual looking to make a difference in a fast-paced government environment? Our client is hiring for a Customer Service Administrator to support vital public services. This is a fantastic opportunity to join a dedicated team, providing essential assistance to the public and ensuring smooth operational processes. What you'll be doing: * Handling calls from the public, assisting with claims, and providing clear guidance * Maintaining regular contact with court staff across processing sites nationwide * Resolving customer queries via multiple contact channels, ensuring accuracy and timeliness * Arranging appointments with customers and managing follow-up communications * Performing administrative tasks such as preparing correspondence, updating systems, and sending out letters and applications * Acting as an administrative liaison with internal and external stakeholders * Following set procedures while exercising independent judgement under supervision * Using standard Microsoft applications to update in-house systems and manage documentation What you'll bring: * A positive attitude and a can-do approach, open to change and new challenges * Flexibility to adapt across teams and processes, with a proactive mindset * Strong communication skills and the ability to work effectively in a customer-focused environment * Computer literacy, including proficiency with Microsoft Office tools * Ability to work in a fast-paced environment, maintaining accuracy and efficiency