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Customer Service Administrator

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Office Angels

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Location:
United Kingdom , Tonbridge

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

34000.00 GBP / Year ▼
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Job Description:

A fantastic opportunity has arisen for a Customer Service Administrator to become part of our clients dynamic team! At their head office in Tonbridge, Kent, you will support the Customer Service Manager in ensuring our customers receive the highest standards of service during their two-year defect warranty period after handover.

Job Responsibility:

  • Manage incoming emails in the customer service inbox
  • Handle all customer calls related to defects
  • Ensure prompt responses to all customers within agreed Service Level Agreements
  • Enter and maintain accurate records of customer defects in the House Builder Pro database
  • Issue defect notices to contractors for new sites
  • Coordinate access arrangements between customers and contractors
  • Run weekly reports of outstanding defects for review
  • Schedule follow-up calls with customers and management
  • Submit details to out-of-hours service upon completion
  • Escalate major issues to the Customer Service Manager
  • Ensure NHBC resolutions are communicated effectively
  • Perform general administrative duties to support the customer service team

Requirements:

  • Strong problem-solving and decision-making abilities
  • The ability to handle complaints calmly and professionally
  • Excellent organisational and planning skills
  • Flexibility and initiative to work independently
  • Skills to coordinate multiple activities and prioritise workloads
  • Adaptability in communication styles for varied audiences
  • Excellent verbal, written, and IT skills (proficient Excel user)
  • Experience in new build developments is desirable
  • A full UK driving licence is preferred

Nice to have:

  • Experience in new build developments
  • A full UK driving licence
What we offer:
  • Weekly Pay
  • Up to 28 days annual leave
  • Monthly raffle to win a £20 voucher
  • Dedicated consultant to support your job search
  • First access to permanent positions
  • Free eyecare vouchers
  • Temp of the Month awards
  • Mobile-friendly timesheets
  • Perks at work
  • Access to well-being platforms

Additional Information:

Job Posted:
June 05, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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