Customer Service Administrator, Office Angels

Customer Service Administrator

Office Angels

Location:
United Kingdom, Tonbridge

Category:
Customer Service

Contract Type:
Employment contract

Salary:

34000.00 GBP / Year ▼

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Job Description:

A fantastic opportunity has arisen for a Customer Service Administrator to become part of our clients dynamic team! At their head office in Tonbridge, Kent, you will support the Customer Service Manager in ensuring our customers receive the highest standards of service during their two-year defect warranty period after handover.

Job Responsibility:

Manage incoming emails in the customer service inbox
Handle all customer calls related to defects
Ensure prompt responses to all customers within agreed Service Level Agreements
Enter and maintain accurate records of customer defects in the House Builder Pro database
Issue defect notices to contractors for new sites
Coordinate access arrangements between customers and contractors
Run weekly reports of outstanding defects for review
Schedule follow-up calls with customers and management
Submit details to out-of-hours service upon completion
Escalate major issues to the Customer Service Manager
Ensure NHBC resolutions are communicated effectively
Perform general administrative duties to support the customer service team

Requirements:

Strong problem-solving and decision-making abilities
The ability to handle complaints calmly and professionally
Excellent organisational and planning skills
Flexibility and initiative to work independently
Skills to coordinate multiple activities and prioritise workloads
Adaptability in communication styles for varied audiences
Excellent verbal, written, and IT skills (proficient Excel user)
Experience in new build developments is desirable
A full UK driving licence is preferred

Nice to have:

Experience in new build developments
A full UK driving licence

What we offer:

Weekly Pay
Up to 28 days annual leave
Monthly raffle to win a £20 voucher
Dedicated consultant to support your job search
First access to permanent positions
Free eyecare vouchers
Temp of the Month awards
Mobile-friendly timesheets
Perks at work
Access to well-being platforms

Additional Information:

Job Posted:
June 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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