Customer Service Administrator Job at Robert Half (Dania Beach)

Job Description

We are looking for a Customer Service Administrator to support a service-focused team in Dania Beach, Florida. This role is ideal for someone who enjoys building strong customer relationships, coordinating across departments, and keeping operations organized behind the scenes. The successful candidate will help deliver a responsive service experience by managing communication, tracking requests, and ensuring records and billing details remain accurate.

Job Responsibility

Act as a primary point of contact for customers, providing timely updates and clear communication throughout the service process
Partner with internal departments to coordinate service activities and help ensure work is completed accurately and on schedule
Monitor service requests from initiation through completion, following up on open items to maintain a smooth customer experience
Review completed work for accuracy and confirm billing aligns with contract terms and customer-specific agreements
Maintain organized documentation, customer records, and administrative files to support efficient day-to-day operations
Handle inbound and outbound customer interactions professionally, resolving questions, concerns, and service-related issues
Work closely with cross-functional stakeholders to address challenges, improve response times, and support overall service quality

Requirements

At least 3 years of experience in customer service, customer support, sales support, or administrative coordination
Hands-on experience using CRM systems to manage customer information, service activity, and follow-up tasks
Strong verbal and written communication skills with the ability to interact effectively with internal and external customers
Demonstrated attention to detail, especially when reviewing records, service documentation, and billing information
Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and professionalism
Strong critical thinking and problem-solving skills, with the ability to resolve conflicts and address customer concerns constructively
Positive, service-oriented mindset with a commitment to delivering a high-quality customer experience
All applicants applying for U.S. job openings must be legally authorized to work in the United States.

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan
free online training

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