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Solomon Page Logo Solomon Page · Customer Service

Customer Service/Administrative Assistant

United States, Colorado Springs 22.00 USD / Hour · Job Posted February 17, 2026
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Job Description

Our client in Colorado Springs is seeking a Customer Service/Administrative Assistant to join their team! This person will be responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

Job Responsibility

  • Promptly informs supervisor of potential problems or customer concerns
  • Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal
  • Strong focus on providing good customer service
  • Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded
  • Responsibilities may include Mail/Courier Services, Shipping/Receiving, Inventory Services, Warehouse
  • Attends cross-functional trainings to ensure ability to provide coverage when short-staffed
  • Site responsibility and location of coverage may change based on client and/or division needs
  • Mail/Courier Services: Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail
  • Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc)
  • Researches and routes unidentified and generic mail
  • Receives, logs, delivers and tracks messenger items
  • Responds to customer requests
  • Performs routine upkeep of equipment
  • Records and tracks customer inquiries and fulfillment of requests
  • Warehouse: Responsible for the accuracy and control of the shipping and dock operations
  • Regularly lifting heavy objects (30+ lbs) is required
  • Retrieves merchandise from stock or freight carrier
  • Verifies incoming shipments corresponding to packing lists
  • Completes required receiving documentation in order to maintain accurate department records
  • Packs, weighs, and labels parcels in a manner which minimizes the occurrence of transport damage
  • Responds to inquiries from internal personnel and customers and provides shipping status information

Requirements

  • HS Diploma, GED, or equivalent experience required, plus less than one year of related experience
  • Basic computer skills/technical knowledge
  • Ability to multitask and prioritize in order to meet deadlines
  • Good customer service and communication skills
  • Ability to work with minimal supervision
  • Ability to work OT as needed
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises
  • Ability to lift up to 30lbs
  • Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties

What we offer

  • medical
  • dental
  • 401(k)
  • direct deposit
  • commuter benefits
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