Customer Service Administration (Supply Chain)

• Process orders (sales orders or credit notes) and follow-up on order progress as per plan
• Handling customer’s enquiries and complaints with the relevant internal stakeholders and external suppliers
• Proactively update customer pertaining to order fulfilment, order status and order delivery
• Monitor order and delivery statuses as per plan
• Coordinate, compile and provide regulated documentation for export and duty free zones order deliveries
• Responsible to raise complaints in Complaint Management System (CMS) and follow up till closure
• Provide daily updates to Sales on order statuses

• Minimum 3 years relevant experience in Customer Service or Administrator, preferably in FMCG industry
• Hands on experience in logistic coordinator , customer services will be an added advantage
• Good excel proficiency in using formulas, functions, and features to effectively manage and present data
• Organized and able to effectively prioritize and efficiently in a fast-paced environment
• Detailed, takes responsibility and able to work with minimal supervision

Hands on experience in logistic coordinator , customer services

• Medical Insurance
• Leave Entitlement