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Customer service admin

brookstreet.co.uk Logo

Brook-St Hiredonline

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Location:
United Kingdom , Durham

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

13.90 GBP / Hour
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Job Description:

HMLR - Customer service admin. Brook Street in partnership with HM Land Registry has a fantastic opportunity to join their team as a customer service admin. This is great opportunity to gain valuable exposure/experience working within the Public Sector.

Job Responsibility:

  • Review applications that are approaching their cancellation date in line with a Standard Procedure
  • Check the application form that the original requisition was issued to the correct address
  • Assess previous actions taken to decide on most appropriate action and method of communication to the lodging conveyancer
  • Obtain appropriate application from the Work Management System (Workflow)
  • Telephone lodging conveyancers to confirm if they have received previous correspondence and confirm extension of time
  • Maintain accurate records of actions taken using Points Arising Screen (PAS) and correspondence sent
  • Liaise with internal teams, when required
  • Contribute to continuous improvement by identifying recurring issues or frequent customers with applications reaching their cancellation date and any best practice

Requirements:

  • Ability to communicate effectively on the telephone, encompassing active listening, clear articulation and professional tone
  • Strong attention to detail and ability to follow structured procedures
  • Excellent written communication skills, particularly in drafting formal correspondence
  • Ability to manage a high-volume workload and prioritise effectively
What we offer:
  • Training provided
  • Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
  • Guaranteed interview for candidates with a disability who meet essential criteria

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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