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Customer Service Account Specialist I

niagarawater.com Logo

Niagara Bottling

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Location:
United States of America , Diamond Bar

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

71314.38 - 92708.69 USD / Year
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Job Description:

The Customer Service Account Specialist I provides all levels of support to internal and external customers by troubleshooting all orders and/or delivery issues. The Specialist coordinates closely with the Operations, Planning, Cost Management and Sales teams. The Specialist is experienced in multiple national and non-national customer accounts and supports identify opportunities for process and service level improvements.

Job Responsibility:

  • Provides all levels of support to internal and external customers by troubleshooting all orders and/or delivery issues
  • Coordinates closely with the Operations, Planning, Cost Management and Sales teams
  • Supports identify opportunities for process and service level improvements
  • Responsible for several, complex and/or key customer accounts as primary contact, driving service level to attain metric goals
  • Awareness of SKU’s in customer portfolio and sourcing options
  • Runs/Maintains exception and service level reports, distributing accordingly
  • Respond/troubleshoot to all customer requests, inquiries, and complaints in a timely manner
  • Acts as advocate for customer with a balanced and objective approach
  • Monitor team tracking all outbound shipments to ensure on time pick up
  • Oversees purchase order scheduling to ensure all orders are scheduled in a complete and timely manner
  • Exercises independent judgement when resolving account concerns/issues
  • Oversees order modification requests ensuring they are completed in a timely manner
  • Takes a proactive approach communicating updates on late orders and or rush orders
  • Communicates and may lead resolution on exceptions including fluctuations in daily demand and rush orders
  • Reviews performance metrics and takes lead on coordinating resolutions and continuous improvement efforts
  • Ensure trucking and production coverage sufficiently meets customer demand
  • Manage orders to the supply plan
  • Drives training and implements changes from analytics findings
  • Represent the company in face to face customer meetings when needed
  • Collaborate with Sales Manager, Cost Management, Planning, and Order Management for promotional planning and execution

Requirements:

  • Minimum Qualifications: 0 Years – Experience in Field or similar manufacturing environment
  • 0 Years – Experience in Position
  • 0 Years – Experience managing people/projects
  • *experience may include a combination of work experience and education
  • Minimum Required: Associate's Degree or equivalent work experience
  • Preferred Qualifications: 2 Years– Experience in Field or similar manufacturing environment
  • 2 Years – Experience working in Position
  • 2 Years – Experience managing people/projects
  • Preferred: Bachelor's Degree in related field
  • Competencies: Lead Like an Owner
  • InnovACT
  • Find a Way
  • Empowered to be Great

Nice to have:

  • Preferred Qualifications: 2 Years– Experience in Field or similar manufacturing environment
  • 2 Years – Experience working in Position
  • 2 Years – Experience managing people/projects
  • Preferred: Bachelor's Degree in related field
What we offer:
  • Paid Time Off for holidays, sick time, and vacation time
  • Paid parental and caregiver leaves
  • Medical, including virtual care options
  • Dental
  • Vision
  • 401(k) with company match
  • Health Savings Account with company match
  • Flexible Spending Accounts
  • Expanded mental wellbeing benefits including free counseling sessions
  • Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
  • Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
  • Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
  • Tuition reimbursement, college savings plan and scholarship opportunities

Additional Information:

Job Posted:
April 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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