Customer Service Account Manager Job at Office Angels (Burgess Hill)

Customer Service and Solutions Manager

The Customer Service and Solutions Manager is responsible for leading and furthe...

Location

United States , Gaithersburg

Salary:

100.00 - 115.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

B.A. or B.S.in Business, Communications, or related fields or equivalent work experience
5+ years of relevant experience in Customer Care, Contact Center Management, or Customer Experience roles
Proven experience managing or supervising customer service teams and supporting their growth and performance
Experience scaling customer care operations and implementing process improvements to enhance service quality and efficiency
Strong ability to manage multiple priorities, adapt quickly to changing customer needs, and respond effectively under pressure
Highly collaborative and organized, with strong communication and presentation skills
Excellent project management abilities with attention to detail, timelines, and service quality
Demonstrated problem-solving and analytical skills, with a focus on identifying customer pain points and implementing actionable solutions
Proven ability to lead, coach, and develop employees to enhance skills, engagement, and overall performance
Ability to track and interpret key customer service KPIs (such as response time, resolution rate, and customer satisfaction) to inform strategy and improve outcomes

Job Responsibility

Build and maintain a strong sustainable team by attracting, developing, rewarding, and retaining talent
Cultivate a cohesive partnership between in-house and outsourced customer care teams to optimize performance, consistency, and customer satisfaction
Foster a culture of continuous learning, collaboration, and accountability
Refine and optimize workflows and processes to ensure a seamless, high-quality customer experience
Oversee customer interactions across phone, email, and chat to ensure consistency in timely, accurate, and effective responses
Set and uphold service standards (SOPs and KPIs) that emphasize quality, efficiency, and customer satisfaction
Analyze customer feedback through various channels and trends to identify opportunities to improve the overall customer experience
Partner with other departments – such as Sales, Account Management, Product, and other groups within Operations – to understand the full customer journey and align support efforts with company goals
Leverage quality systems and technology to drive efficiency, accuracy, and continuous improvement
Support change management initiatives as the department and organization evolves to meet growing business needs

What we offer

Mission-Driven Impact
Growth and Development
Work-Life Balance
Enjoy flexible work options, generous PTO, and wellness support
Inclusive Culture
Competitive Benefits: Receive competitive pay, comprehensive benefits, and employee recognition

Fulltime

Sales and Customer Service Manager

Oversees the quality and success of the sales & service/front desk operations of...

Location

United States , Aliso Viejo

Salary:

22.00 - 27.00 USD / Hour

Goldfish Swim School - Gilbride Management Group (GMG)

Expiration Date

Until further notice

Requirements

Ability to work with children
Excellent interpersonal communication and organizational skills
High school diploma or GED is required
Bachelor’s degree preferred
Two or more years previous customer service and/or administrative office experience required
Intermediate level computer skills required using Word, Excel and other software systems
Lifeguard, CPR/AED and First Aid certification required
Shallow water attendant highly recommended

Job Responsibility

Oversees the quality and success of the sales & service/front desk operations
Provides leadership, discipline and constructive feedback to Front Desk Representatives
Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures
Assists in the management of Front Desk staff
Provides training of Front Desk staff
Provides sales and marketing training
Trains and oversees private party staff
Gains a high level of knowledge and experience in the Links software
Holds monthly meetings with the Front Desk staff and Management
Provides a weekly summary of the Front Desk Notes

What we offer

401(k)
401(k) matching
Bonus based on performance
Company parties
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Leadership roles

Parttime

Account Associate - Customer Service

Account Associates work as a part of a Team to astound customers with the effect...

Location

United States , Rochester

Salary:

20.00 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
6 months customer service experience preferred
Ability to work efficiently with multiple applications and computer screens simultaneously
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Provide effective and timely resolution of various customer inquiries and concerns
Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances
Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided
Meet department productivity and quality standards
Approaches each call with a cando mindset and treats each customer with respect, courtesy, and a genuine desire to help
Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits

Fulltime

Customer Accounts Manager

As a Customer Account Manager, you will be integral in helping our customers ach...

Location

United States , Kissimmee

Salary:

15.00 - 15.75 USD / Hour

Aaron's

Expiration Date

Until further notice

Requirements

United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy
including satisfactory MVR (driving record)
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of college or two years of previous management experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette

Job Responsibility

Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
Second up to the General Manager
Build authentic customer relationships to support customers in their ownership goals and drive sales
Manage the collections process by counseling customers to gain timely lease/merchandise renewals
Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
Contact customers who have not renewed merchandise agreements
Maintain customers contact over the phone and through home visits
Update customers information and maintain accuracy
Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals

What we offer

401(k) Plan
Life Insurance
Work Today, Get Paid Tomorrow!
Paid Time Off
Exclusive Discounts
Direct Deposit
Sundays Off
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching

Fulltime

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record managing a client-facing team within a digital services organisation
Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
Experience leading and developing high-performing customer success or account management teams within a digital services environment
Strong commercial acumen and a deep understanding of strategic account management
Exceptional stakeholder management, communication, and coaching skills
Ability to use data-driven insights to inform strategy and performance
Skilled at collaboration across departments, managing change, and championing customer experience improvements
Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
Natural ability to influence senior leaders and board members
Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums

Job Responsibility

Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
Act as the voice of the customer at a senior manager level
Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
Influence the business forecast for renewals and upsell
Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
Reduce customer churn
Coach the team to drive value-driven and strategic conversations with customers
Provide an escalation route
Ensure solutions and products proposed to customers are fit for purpose

What we offer

25 days’ holiday
Buy up to 5 more days holiday
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match
4 x life assurance
Flexible working

Fulltime

Account Manager, Financial Services

The Account Manager, Financial Services is responsible for developing three-dime...

Location

United Kingdom , London

Salary:

Not provided

AlphaSense

Expiration Date

Until further notice

Requirements

Strong ability to develop instant rapport with new people
Demonstrated success at managing and growing relationships within Fortune 1000 clients and/or financial services companies
Strong business acumen and commitment to effective processes and tactics
Natural intellectual curiosity with the ability to learn and adapt quickly
Understanding of best practices for client engagement within a SaaS environment
Preferably with exposure to AI and/or research-based products
Exceptional oral, written and presentation skills
Ability to distill and explain complex issues in simple terms

Job Responsibility

Maximize retention rate across the book of business
Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities
Identify revenue at risk in order to best position the company to prevent churn
Forecast retention rates
Collaborate with Account Executives to identify growth opportunities within the book of business
Understand the ins and out of the business, roles, responsibilities, projects, performance metrics, etc. within our client base
Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
Hold Business Reviews with key stakeholders
Plan and execute new user onboarding and training initiatives
Consistent proactive outreach with material and information that’s relevant for our user base

Account Manager, Financial Services

The Account Manager, Financial Services is responsible for developing three-dime...

Location

Singapore , Singapore

Salary:

Not provided

AlphaSense

Expiration Date

Until further notice

Requirements

Strong ability to develop instant rapport with new people
Demonstrated success at managing and growing relationships within Fortune 1000 clients and/or financial services companies
Excel at internal and external relationship management
Strong business acumen and commitment to effective processes and tactics
Natural intellectual curiosity with the ability to learn and adapt quickly
Understand best practices for client engagement within a SaaS environment
Preferably with exposure to AI and/or research-based products
Set the example for grit, work ethic, initiative, enthusiasm and commitment
Exceptional oral, written and presentation skills
Ability to distill and explain complex issues in simple terms

Job Responsibility

Maximize retention rate across the book of business
Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities
Exceed monthly, quarterly and annual revenue goals
Identify revenue at risk to prevent churn
Forecast retention rates
Collaborate with Account Executives to identify growth opportunities within the book of business
Understand the ins and out of the business, roles, responsibilities, projects, performance metrics, etc. within our client base
Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner
Hold Business Reviews with key stakeholders
Plan and execute new user onboarding and training initiatives

Service Account Manager

SIG is the place for you to build something incredible. We offer competitive com...

Location

Algeria

Salary:

Not provided

SIG Group

Expiration Date

Until further notice

Requirements

5+ Experience in leadership role in technical operations, aseptic industry and/or food strongly preferred
Engineering background, business management certification is strongly preferred
Proven record in Field Service and customer contact
Proficiency in written & Verbal English and French is a must
Arabic or/and Kabili Language is Required

Job Responsibility

Manage customer relationship for after sales services to ensure quality of deliveries on all aspects
Coordinate between SIG department and act as SPOC for after sales services
Maintain customer operations on high performance level
Ensure proper activities planning with customers
Control internal KPI’s (Performance, compliance and financials)

What we offer

competitive compensation
an opportunity to partially work from home
part of a globally successful international company
personal development opportunities, trainings and coaching opportunities from senior team members

Customer Service Account Manager

Office Angels

Location:
United Kingdom , Burgess Hill

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
July 14, 2025

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Category:
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Contract Type:
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Job Posted:
July 14, 2025