Customer Service Account Manager

• Oversee the fulfillment of customer orders, ensuring all requirements are met and promptly communicating updates to clients
• Arrange transportation that aligns with customers’ delivery expectations and timelines
• Prepare and complete invoices and customs documentation for orders, ensuring timely delivery of paperwork to customers
• Maintain effective communication with assigned accounts, addressing and resolving issues in a timely manner
• Update and manage order tracking systems, providing regular updates on shipment status until delivery is complete
• Identify opportunities for process improvements and implement solutions to enhance efficiency
• Collaborate with internal teams to ensure a seamless customer experience
• Handle additional duties and responsibilities as assigned to support the team

• Bachelor’s degree and at least 2 years of experience in customer service or logistics, with international shipment experience preferred
• Proficiency in Microsoft Office Suite, particularly advanced Excel skills
• Strong attention to detail and organizational abilities
• Excellent written and verbal communication skills
• Proven ability to manage processes and prioritize tasks effectively
• Demonstrated integrity, trustworthiness, and a customer-focused mindset
• Comfortable communicating directly with all levels of management
• Fluency in Spanish or a willingness to learn is considered a plus

Fluency in Spanish or a willingness to learn is considered a plus

• Medical, vision, dental, and life and disability insurance
• Company 401(k) plan
• Access to top jobs
• Competitive compensation
• Free online training