Customer Service / Account Management Job at Robert Half (Chattanooga)

Customer Program Management Accounts Receivable

Leads customer engagement to ensure that it meets all scope, time, budget and qu...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First Level University degree 3 years' experience in related field or in like roles/businesses
Demonstrates a basic knowledge of key operational policies, processes and methodologies applicable to project management
Understands project management methods
Participates in the company PM Professions community
On a development plan leading to higher PM skills.

Job Responsibility

Reconciliation of customer accounts (Account Receivable (AR))
Manage corrective activities in regard to invoice inaccuracies
Provide customer service by responding, tracking and resolving customer invoicing inquiries
Work with internal stakeholders such as Sales, Operations, Finance, Tax & Credit Analyst of possible adverse relationship issues, e.g. delinquencies, administrative issues etc.
Actively manage AR health & targets
Coordinate, facilitate, process and follow-up on financial changes (e.g. schedule restructuring, company restructurings, etc.)
Support testing of new systems releases as requested
Manage and process non-financial changes (e.g. equipment location, billing address, serial number changes)
analyzing and ensuring customer information is accurate and up to date in the systems
Delinquency Management: Identify Past Dues (current & potential), Make Collection Calls, Manage Collection Letters (Standard Letter), Escalate Collection Activities on Delinquency > 30 Days.

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

HPE Aruba Services Account Manager

Renewal Sales Account Manager works within assigned customer accounts or partner...

Location

Mexico , Guadalajara

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or bachelor’s degree preferred, or equivalent experience
2-4 years of relevant work experience or equivalent
Good relationship management, customer understanding, and escalation management expertise
Good account and opportunity planning and development skills for standard accounts
Good support services and renewal management knowledge (portfolio, processes, data analysis, and tools)
Basic knowledge of the company’s other offerings, strategic initiatives, partner and competitor products, and strategies within the assigned solution set
Good sales attitude and basic experience
Basic renewal proposal and presentation experience for standard renewals
Basic business and financial acumen
Very good written and verbal communication and presentation skills, including solid meeting preparation and leadership (both telephone and face-to-face).

Job Responsibility

Develops customer/partner relationships
understands their needs, offers essential support services and advice, and monitors satisfaction
Manages support services, renewals, conversions, and upsells for an assigned set of standard installed base accounts, acting with accountability and readiness to meet assigned order targets
Uses standard account and renewal planning techniques together with good analysis of contractual support data to create renewal proposals and occasionally upsell
Owns standard end-to-end renewal cycles, from account planning and driving customer engagement (aligned with budgetary cycle) to negotiating prices and successfully closing deals
Qualifies and pursues standard services upsell to replace installed base sales erosion and grow renewals within their accounts
Accurately forecasts renewal orders and maintains pipeline and opportunities, following standard procedures and using tools/resources effectively
Engages with customers/partners through planned telephone calls, occasional face-to-face visits, and business reviews as part of account management strategy
Collaborates with extended account sales team and services delivery
Prioritizes and organizes effectively to handle competing priorities and volume

What we offer

Health & Wellbeing benefits
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development opportunities
Unconditional inclusion in the workplace.

Fulltime

HPE Aruba Services Account Manager

Renewal Sales Account Manager works within assigned customer accounts (direct an...

Location

Mexico , Guadalajara

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or bachelor’s degree preferred, or equivalent experience
4-7 years of relevant work experience or equivalent
Demonstrated success in achieving progressively higher quota is desired
Excellent relationship management and customer understanding expertise
Proactive escalation management
Strong account and opportunity planning and development skills for a variety of accounts
Demonstrates deep support services and renewal management expertise (portfolio, processes, data analysis, and tools)
Good knowledge of the company’s other offerings, strategic initiatives, technical trends, partner and competitor products, and strategies within the assigned solution set
Solid presentation and proposal expertise for a variety of renewals and contributions to new business development
Good business, sales, and financial acumen

Job Responsibility

Develops close customer/partner relationships
Manages support services, renewals, conversions, and upsells for an assigned set of varied installed base accounts
Focus on growing contractual renewals, attach, and new businesses for small-to-mid accounts
Uses solid account and renewal planning techniques, analytics, and a lifecycle approach to create proposals that meet customer/channel partner needs and grow HPE’s annuity business
Owns varied end-to-end renewal cycles aligned with the budgetary cycle, from account planning to driving customer engagement
Negotiates price and drives successful deal closure
Qualifies and pursues various services upsell and identifies new opportunity leads within their accounts to replace installed base sales erosion and grow accounts
Passes sales leads to the extended team for developing and presenting more complex support and product offerings
Maintains knowledge of competitors to strategically position the company's products and services
Accurately forecasts renewal orders and maintains pipeline and opportunities, following standard procedures and using tools/resources effectively

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Account Manager / Project Manager

This role blends account management, operations, and creative collaboration in a...

Location

United Kingdom , Uckfield

Salary:

28000.00 - 32000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication, leadership, and organisational skills
proven ability working within Account Management/ Project Management ideally within a Manufacturing or fast moving field
A problem-solver with a proactive, can-do attitude
Financial acumen, ability to juggle different projects and understand profit and loss/costings
Detail-oriented with the ability to juggle multiple priorities
Strong team player who can also work independently
Proficient in Microsoft Office
Comfortable working to tight deadlines and under pressure
Ideally a driver, due to location

Job Responsibility

Build and maintain strong relationships with key UK retail and corporate clients
Collaborate with international suppliers to enhance the range
Raise purchase orders and order components to meet production needs
Manage stock and support production planning for timely delivery
Resolve queries with customer service teams, suppliers, and production departments
Gain financial understanding to accurately raise costs to customers
Support creative projects, from design briefs and photoshoots to marketing campaigns
Assist in executing the marketing strategy, including social media and e-marketing
Upload new products to e-commerce platforms
Be hands-on during peak season, working on-site with suppliers

What we offer

Excelelnt allowance of 24 days holiday + Bank Holidays, Parking, Pension, Private Medical Insurance, Social events, plus more +++

Fulltime

Part time Account Manager

Are you passionate about building lasting relationships with customers? Do you t...

Location

United Kingdom , Ashford, Kent

Salary:

15288.00 GBP / Year ▼

Office Angels

Expiration Date

Until further notice

Requirements

Account Management or Customer service experience
A Customer centric attitude, with excellent rapport-building skills
A desire to truly care about customers, retaining and nurturing accounts (No targets will be set)

Job Responsibility

Connect with existing customers through engaging check-in calls twice a year
Provide insightful demonstrations that showcase the value of our clients services
Assist customers with their ledgers and invoices in the initial months to foster strong relationships
Transition into a full loyalty role after two months, becoming a key point of contact for our valued customers

What we offer

28 days holiday plus bank holidays FTE
BUPA healthcare coverage after 3 months
Pension scheme
Excellent training, ongoing support, and development opportunities

Parttime

HPE Financial Services SLED Account Manager

Serves as the overall account lead (single point of contact) for SLED (state and...

Location

United States , Western United States

Salary:

141000.00 - 332000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor's degree
Detailed knowledge of key customer types or customers on given products
Typically 6-12 years of experience as referenced above
Industry experience required – leasing or public sector sales
Experience in product specialty (computers, printers, servers, storage)
Knowledge of state/local government/education market or leasing/financing experience
Understanding of leasing/accounting pricing and concepts
Has good leadership skills and cross functional expertise
Must have good time management skills
Broad understanding of the customer's needs

Job Responsibility

Builds growth opportunities using the account planning process
actively manages planning process through scheduled reviews and updates
Extensive time working with and leveraging external partners to deliver solution sale
Significant percentage of time spent directly with customer
interfaces with all levels, including highest within customer organization
highly diverse set of functions and buyers
focus in on management level
Develops business plan in conjunction with customer
Applies consultative-selling techniques to identify and advance opportunities that result in ongoing profitable revenue growth for the company
Maintains high-level of customer loyalty and builds trust and integrity, as indicated in company conducted surveys and reports

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Customer Service Account Manager

This is a pivotal position within the business, responsible for managing incomin...

Location

United Kingdom , Burgess Hill

Salary:

25000.00 - 26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a customer-facing or service role
Strong communication and interpersonal skills
Highly organised with a proactive and professional approach
Ability to manage multiple tasks and work well under pressure

Job Responsibility

Respond to customer enquiries promptly and professionally
Process orders accurately in line with company procedures
Maintain regular communication with clients, offering updates and support
Coordinate with internal teams to align production with customer expectations
Follow up post-delivery to gather feedback and ensure satisfaction
Keep detailed records and documentation for all client interactions
Support online order handling and general service queries

Fulltime

Account Manager - Financial Services Industry

This role has been designated as ‘Remote/Teleworker’, which means you will prima...

Location

United States

Salary:

189500.00 - 445500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor's Degree preferred, or equivalent experience
Typically 8+ years account management experience
Experience in IT industry
Experience in vertical industry required - financial services industry (FSI)
Strong track record of account management and sales performance
Experience in big data, hybrid IT, IT services, digital business, information security, AI and intelligent edge desired

Job Responsibility

Manages one or several larger accounts or acts as the account lead for a substantial part of a top account
Understands the customer’s IT and business objectives, priorities, requirements and challenges, and adds value by implementing HPE’s strategy
Drives business performance for all HPE BUs and manages the portfolio mix to optimize profitability of the account
Accountable for pipeline building
accountable for and supportive in deal closing and orchestrating the deal team
Builds and develops relevant customer relationship networks with key influencers and decision makers in IT and business
Develops and engages with the extended partner ecosystem to maximize HPE’s presence in the account
Constantly develops information technology industry knowledge to position HPE’s portfolio in the account
Orchestrates, engages, guides and provides feedback to the extended account team members
Acts as customer’s advocate inside HPE

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

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