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T-Mobile Logo T-Mobile · Customer Service

Customer Service Account Associate

United States, Nashville Employment contract 20.00 USD / Hour · Job Posted June 28, 2026
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Job Description

This role supports customer satisfaction by resolving inquiries and managing accounts effectively within a team environment. It involves identifying root causes of customer concerns, managing account activities, and facilitating collections when appropriate. The position emphasizes developing skills in customer service, account management, and problem resolution. Success is measured by timely issue resolution, customer retention, and adherence to quality and productivity standards. The work contributes to building loyal customer relationships and enhancing organizational revenue through service and account management.

Job Responsibility

  • Resolve customer inquiries and concerns promptly to ensure effective issue resolution
  • Manage customer accounts to identify service opportunities and facilitate collections of past-due balances
  • Deliver customer service using available resources and training tools to maintain service quality
  • Complete required training to develop skills, system knowledge, and proficiency in organizational competencies
  • Meet department productivity and quality standards to support operational goals
  • Approach each customer interaction with respect and a solution-oriented mindset to foster positive experiences
  • Also responsible for other duties/projects as assigned by business management as needed

Requirements

  • High School Diploma/GED (Required)
  • 6 months customer service experience (Preferred)
  • Account Management (Required)
  • Answering Telephones (Required)
  • Customer Education (Required)
  • Customer Needs Identification (Required)
  • Customer Problem Solving (Required)
  • Customer Retentions (Required)
  • Customer Service (Required)
  • Customer-Focused (Required)
  • Empathy (Required)
  • Microsoft Applications (Required)
  • Multitasking (Required)
  • Operating System Concepts (Required)
  • Payment Collections (Required)
  • Payment Schedules (Required)
  • Service Oriented (Required)
  • Troubleshooting (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • Medical, dental and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs
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