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T-Mobile Logo T-Mobile · Customer Service

Customer Service Account Associate

United States, Salem 20.00 - 30.00 USD / Hour · Job Posted March 01, 2026
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Job Description

At T-Mobile, we love our customers—and we empower you to create meaningful connections that last. As part of Account Care, you’ll focus on inbound calls from a specific customer base, allowing you to own relationships, solve problems proactively, and make an impact. We pioneered this approach because we believe customers deserve a better experience led by empowered individuals who take ownership. And it makes us happy to work together this way, too.

Job Responsibility

  • Demonstrates adaptability to new software, apps, or communication platforms with minimal instruction
  • Provide proactive and timely resolutions for customer inquiries and concerns
  • Build customer loyalty and bring value through thoughtful account management, identifying opportunities for additional products, services, and solutions
  • Deliver exceptional customer experiences using provided training tools, resources, and personal expertise
  • Meet department productivity and quality standards
  • Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile

Requirements

  • High School Diploma/GED (Required)
  • Knowledge of Windows (Microsoft Word, Excel, and PowerPoint)
  • Basic proficiency with email, chat systems, online forms, and cloud-based tools (e.g., Google Workspace, Microsoft Teams, etc.)
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
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