Customer Service- US, Allianz

Allianz

Location:
India, Gurgaon

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Efficiently and effectively review, resolve and respond to calls, inquires and faxes, generated to Claims Inquiry Associates via internal departments, and/or customers, within targeted timeframes, while maintaining confidentiality and strict adherence to business ethics. Required to attain performance objectives on a monthly basis.

Job Responsibility:

Respond to incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates
complete callbacks to clients, providers, in order to provide information and resolve customer service issues
Interpret policies, and fully explain benefit coverage to customers regarding policies, benefits, and claim status
Process stop payments and re-issue cheques to ensure that the customer or provider received the correct payment
Perform administrative tasks such as opening short cut cases, printing out daily reports, sending forms, updating deferral code status to ensure quality control

Requirements:

A minimum of 6-12 months experience in a customer service-related function
Ability to pay close attention to detail and multi-task
Superb verbal communication skills, specifically the ability to communicate professionally and articulately via phone/email with clients and colleagues
Demonstrated ability to use initiative and independent judgment in solving customer problems

What we offer:

Our employees play an integral part in our success as a business
We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of course and target development programs
All that in a global environment where international mobility and career progression are encouraged
Caring for your health and wellbeing is key priority for us
This is why we build work well programs to providing you with peace of mind and give the flexibility in planning and arranging for better work life balance

Additional Information:

Job Posted:
May 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service- US