Customer Security & Safety Ambassador Job at Wilson James (London)

Job Description

Step into a role where your presence truly matters. As a Customer Security & Safety Ambassador, you'll join us providing security for one of the world's most inspiring global tech brands - a household name known for its inclusive culture, exceptional benefits, and genuine commitment to supporting people to thrive. This is an exciting moment to join, with the opportunity to help shape the future of security standards for a company that millions trust every day. In this role, you'll be a calm, confident, and proactive guardian of a dynamic, fast‑moving environment. You'll create a welcoming, reassuring atmosphere for visitors, staff, and contractors while helping to protect cutting‑edge facilities and the people who rely on them. Your ability to stay aware, respond thoughtfully, and take initiative will make a meaningful difference in keeping everyone safe. Every day brings variety, connection, and the chance to work closely with a supportive team that values your judgement and encourages your growth. If you're looking for a role where your contribution is visible, valued, and part of something bigger, this is an incredible opportunity to join a company shaping the future.

Job Responsibility

Highly Visible Security Presence: Maintain a highly visible, proactive security presence on and around the site, focusing strongly on effective access and egress controls
Security Control and Monitoring: Actively support the site's security operation, including collaboration with the Security Control Room (SCR) and Security Services Centre (SSC). Duties involve assisting with the review, recording, escalation, and reporting of incidents, as well as fault detection
Physical Security Checks: Perform detailed physical security checks, including investigating unusual conditions, documenting damage to perimeter and buildings, and confirming the secure lock-down of all facilities
Emergency & Incident Command: Act as a primary first responder for all pre-planned or significant security events. Immediately take command of the scene (or situation) during emergencies, ensuring effective liaison with the Security Control Room (SSC), GSOC, and external emergency services (Police, Fire, Ambulance)
Stakeholder Collaboration: Maintain continuous, clear, and professional communication with all security partners and occupier service teams, ensuring they are consistently updated on critical operational developments
Experience deploying and managing entry search protocols

Requirements

Superior Customer Engagement: Excellent customer service skills with proven experience in a high-traffic, customer-facing environment, effectively managing and interacting with a diverse range of customers and stakeholders
Attention to Detail & Vigilance: Highly detail-oriented with exceptional sensory acuity, essential for effective security monitoring and traffic management
Independent Leadership: Demonstrated strong leadership skills and the confidence to independently command and manage the Service Yards during emergency situations
Operational Adaptability: Ability to operate effectively and address immediate operational needs within a dynamic and fast-changing environment
SIA licence DS is ideal but not essential

What we offer

Annual leave entitlement of 5.6 weeks
Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme
Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses
Health and Wellbeing – Life assurance scheme, access to mental health support specialists
Access to an Online GP for you and your dependents
Financial support
Discounts on hundreds of retail sites
Progression opportunities – many of our team go on to senior and site management roles
A welcoming, respectful team culture
Uniform and full induction provided
Cycle to Work scheme

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Customer Security & Safety Ambassador

Job Description

Job Responsibility

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