Customer Scheduling & Administration Coordinator

• Calling customers to arrange survey appointments and installation dates
• Managing and coordinating multiple diaries, including staff holidays
• Preparing, updating, and processing installation administration
• Maintaining accurate records and updating internal systems
• Providing day‑to‑day administrative support to the Office Manager and Director
• Handling customer queries politely, professionally, and efficiently
• Assisting with general office duties as required

• Previous experience in office administration is essential
• Proven diary management/scheduling experience is a must
• Confident in using Microsoft Excel and Microsoft Office Suite
• Exceptional communication skills and a professional telephone manner
• Strong organisational abilities with a keen attention to detail
• Capacity to work independently and handle pressure when necessary
• A friendly, polite, and customer-focused attitude

An Administration NVQ/Diploma would be advantageous but is not essential

• 28 days holiday - which includes all bank holidays and time off between Christmas and the New Year - plus one additional day for employees who attend the company charity fund raising day
• Hybrid: 1 day a week working from home, once fully trained and after completing your probationary period