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Customer Scheduling & Administration Coordinator

United Kingdom, Ashford 25000.00 - 26000.00 GBP / Year · Job Posted April 10, 2026
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Job Description

Are you a highly organised individual with a passion for customer service and administration? Would you like to work in a small quiet office, in a rural countryside location? If so, we have the perfect opportunity for you!

Job Responsibility

  • Calling customers to arrange survey appointments and installation dates
  • Managing and coordinating multiple diaries, including staff holidays
  • Preparing, updating, and processing installation administration
  • Maintaining accurate records and updating internal systems
  • Providing day‑to‑day administrative support to the Office Manager and Director
  • Handling customer queries politely, professionally, and efficiently
  • Assisting with general office duties as required

Requirements

  • Previous experience in office administration is essential
  • Proven diary management/scheduling experience is a must
  • Confident in using Microsoft Excel and Microsoft Office Suite
  • Exceptional communication skills and a professional telephone manner
  • Strong organisational abilities with a keen attention to detail
  • Capacity to work independently and handle pressure when necessary
  • A friendly, polite, and customer-focused attitude

Nice to have

An Administration NVQ/Diploma would be advantageous but is not essential

What we offer

  • 28 days holiday - which includes all bank holidays and time off between Christmas and the New Year - plus one additional day for employees who attend the company charity fund raising day
  • Hybrid: 1 day a week working from home, once fully trained and after completing your probationary period

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