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Customer Satisfaction Lead

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Celeros Flow Technology

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Location:
United Kingdom , Glasgow

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Category:
Quality Control

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Customer Satisfaction Leader shall coordinate the company’s responses to concerns and pro-actively introduce customer awareness across all levels in the business, working in accordance with company policies and procedures.

Job Responsibility:

  • Promote a culture of prevention & continuous improvement
  • Promote and influence customer satisfaction through timely customer resolution and retrieval of customer feedback
  • Driving resolutions with customers and promoting the external image of the company through effective management
  • Coordinating with internal departments to define, resolve product & service quality issues, provide advice, guidance and support on all matters concerning Quality to Celeros personnel
  • Monitor and manage financial reviews driving improvements across the business based on CoPQ data from Warranty, Liquidated Damages and Goodwill
  • Work within Quality team and pier group to drive improvements across Internal & External teams
  • Supporting product & service-related incident investigations, ensuring that methods of investigation and reporting is appropriate promoting lessons learned are established and implemented
  • Driving a suite of Key Performance Measures and initiatives to drive improved levels of Customer Satisfaction across the Cathcart product lines
  • Producing weekly/monthly KPI reports to breed awareness relating to concerns across the Cathcart product lines
  • Drive and promote the NCR process for quality disposition to all non-conforming products
  • Benchmark with other Celeros locations to standardise processes to support resolutions where common clients are identified.

Requirements:

  • Significant relevant experience
  • Awareness of ISO9001-2015
  • Able to demonstrate risk management and Root Cause Failure Analysis experience
  • High level of computer proficiency (e.g., MS office, PowerPoint)
  • Skilled in preparation, development, and delivery of improvement projects
  • Experience with developing and forging a customer interface with strong product knowledge to compliment CUP Celeros Brand products
  • Detailed analysis and reporting techniques including the visualisation and analysis of data
  • Able to conduct and support Internal and External audits
  • YOU MUST HAVE VALID RIGHT TO WORK IN THE TO APPLY FOR THIS ROLE.
What we offer:
  • Competitive salary
  • Opportunities to develop
  • Bonus
  • 33 days holiday (inclusive of bank holidays)
  • Holiday buy and sell
  • Pension
  • Life Cover
  • Employee Assistance Program
  • Digital Benefits
  • Health, Wealth & Lifestyle

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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