Customer Satisfaction Coordinator Jobs

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Customer Satisfaction Coordinator

The Customer Satisfaction Coordinator acts as the liaison between Customer Care,...

Location

United States , Easton

Salary:

Not provided

Victaulic

Expiration Date

Until further notice

Requirements

B.A. / B.S. Degree in related field, preferred or equivalent experience
Minimum three years of Customer Service and / or Victaulic product knowledge
Manufacturing or Operations experience a plus
Proficient in MS Office applications including Outlook, Word, Excel, and Power Point
Project management and analytical skills preferred
Excellent oral and written communication skills
Extraordinary attention to detail with strong organizational skills
Proficient in Qlik View/ Qlik Cloud Applications
Must display leadership and collaboration skills and be an effective advocate of process improvement
Is patient, professional, and courteous when faced with an adverse situation

Job Responsibility

Act as the liaison between Customer Care, Manufacturing and Supply Chain
Analyze and resolve customer requests for compressed schedule material inquiries, requirements, or problems by utilizing established procedures and interacting effectively across all cross-functional team members
Utilize QlikView reports and other system tools to meet the requirements of all quotes/orders passed on through Service Requests or as otherwise identified
Understanding of Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements
Monitor and expedite orders by interfacing directly with Manufacturing and Supply Chain
Maintain close communications with Customer Care regarding disposition of order requirements
Proactively manage dating, shipping warehouse, and product substitutions for customer orders or through Service Requests
Responsible for maintaining communication to Customer Care team members and Management regarding any changes in expedited dates and or COM dates
Conduct or support training activities for Customer Care in a professional fashion and/or as requested by Supervisor or Manager
Uphold a positive attitude and enthusiastic demeanor to provide the highest level of service

Fulltime

Customer Support Coordinator

Join our dynamic team as a Customer Support Coordinator! You will play a vital r...

Location

United Kingdom , Dunstable

Salary:

25000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent verbal and written communication skills in English
Proficiency in German or Dutch is a strong advantage
Customer Service experience with adaptability and resilience to changing customer needs
Proven experience in team collaboration and stakeholder management
Technical proficiency in CRM systems (preferably Salesforce), Excel, and Outlook
Strong organisational and time management skills

Job Responsibility

Coordinate customer inquiries and provide timely support
Collaborate with cross-functional teams (sales, logistics, product)
Manage escalations effectively and ensure customer satisfaction
Maintain accurate records in CRM systems
Order processing

What we offer

25 days + Bank Holidays of holiday
Enhanced pension scheme
Free Parking

Fulltime

Product Marketing & Customer Success Coordinator Consultant

We are seeking a Product Marketing & Customer Success Coordinator Consultant, yo...

Location

Luxembourg , Leudelange

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills in English
Understanding of technical language and the ability to translate into business-friendly language
Strong understanding of how to design and implement strategic product/service marketing campaigns, develop go-to-market plans, and facilitate customer product enablement initiatives
Ability to work collaboratively across departments and manage multiple initiatives simultaneously
Familiarity with market research techniques and tools
Experience with community management and customer feedback management
Ability to independently drive high-quality work with attention to detail
High degree of customer empathy
EU citizenship

Job Responsibility

Proactively manage customer relationships, ensuring users fully understand and effectively leverage our services
Foster and nurture active user communities to gather ongoing feedback and improve customer satisfaction
Coordinate communication strategies and plans for new features and product releases
Develop clear, consistent, and compelling product messaging, positioning, and value propositions
Support user interviews, focus groups, surveys, qualitative and quantitative research and feedback sessions to deeply understand customer needs and identify growth opportunities
Ensure customers and internal stakeholders are informed, prepared, and excited ahead of new feature rollouts and major product updates
Support go-to-market (GTM) strategies for feature launches, collaborating with cross-functional teams to ensure smooth releases and market readiness
Coordinate preparation and distribution release notes, product announcements, newsletters, and related customer communications
Organise and facilitate regular customer engagement sessions, and office hours to drive user adoption and loyalty
Plan, organise, and conduct training and on-boarding sessions for customers regarding new product features and major updates

What we offer

Access to our Sopra Steria training and personal development academy
A company car lease or mobility budget
A company laptop and phone
Private health insurance coverage
Meal vouchers
Social security and pension plan
A competitive salary
26 holiday days

Fulltime

Customer Service Coordinator

Busy, hands-on role where you'll be the main point of contact for your own portf...

Location

United Kingdom , Livingston

Salary:

29000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a manufacturing environment
Proven experience in account management or customer service roles
Strong multitasking and organisational skills
Excellent communication and interpersonal abilities
A proactive, systematic approach to problem-solving
Comfortable working with CRM systems and other digital tools

Job Responsibility

Oversee and manage a portfolio of customer accounts
Proactively handle customer queries, requests, and complaints
Generate and manage bespoke quotations, orders, and amendments using CRM systems
Monitor stock levels and coordinate with logistics to ensure timely deliveries
Collaborate with internal teams including sales, logistics, and customer service
Maintain accurate customer records and prepare account plans
Manage returns and credit processes
Attend internal meetings to support continuous improvement and customer satisfaction

What we offer

Opportunities for career development
Supportive and collaborative team culture
Health and safety-focused workplace
Involvement in continuous improvement initiatives

Fulltime

Customer Care Coordinator

Temporary Customer Care Advisor role providing high-touch support to customers w...

Location

United Kingdom , Dunfermline

Salary:

25000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Positive, resilient personality with natural flair for communication
Experience in handling irate or distressed customers with confidence and care
Strong problem-solving skills and proactive approach
Ability to quickly learn and work across multiple systems
Team player ready to jump in and make a difference

Job Responsibility

Be the first point of contact for post-move-in customer queries and complaints
Take ownership of issues from initial contact through to fault resolution
Deliver warm, supportive experience reflecting commitment to customer satisfaction
Navigate multiple internal systems (including Dynamics) with ease and accuracy
Collaborate with internal teams to ensure timely and effective solutions

What we offer

Supportive team environment
Hybrid working after training (3 days in office, 2 days from home)
Early finish Fridays
Competitive salary
Chance to make real impact in people's lives

Fulltime

Customer Care Coordinator

Temporary Customer Care Advisor role providing high-touch support to customers w...

Location

United Kingdom , Dunfermline

Salary:

25000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Positive, resilient personality with natural flair for communication
Experience in handling irate or distressed customers with confidence and care
Strong problem-solving skills and proactive approach
Ability to quickly learn and work across multiple systems
Team player ready to jump in and make a difference

Job Responsibility

Be the first point of contact for post-move-in customer queries and complaints
Take ownership of issues from initial contact through to fault resolution
Deliver warm, supportive experience reflecting commitment to customer satisfaction
Navigate multiple internal systems (including Dynamics) with ease and accuracy
Collaborate with internal teams to ensure timely and effective solutions

What we offer

Supportive team environment where your voice is heard
Hybrid working after training (3 days in office, 2 days from home)
Early finish Fridays to kickstart your weekend
Competitive salary of £25,000
Chance to make real impact in people's lives during key moment

Fulltime

Customer Care Coordinator

Temporary Customer Care Advisor role providing high-touch support to customers w...

Location

United Kingdom , Dunfermline

Salary:

25000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A positive, resilient personality with a natural flair for communication
Experience in handling irate or distressed customers with confidence and care
Strong problem-solving skills and a proactive approach
Ability to quickly learn and work across multiple systems
A team player who's ready to jump in and make a difference

Job Responsibility

Be the first point of contact for post-move-in customer queries and complaints
Take ownership of issues from initial contact through to fault resolution
Deliver a warm, supportive experience that reflects their commitment to customer satisfaction
Navigate multiple internal systems (including Dynamics) with ease and accuracy
Collaborate with internal teams to ensure timely and effective solutions

What we offer

A supportive team environment where your voice is heard
Hybrid working after training (3 days in office, 2 days from home)
Early finish Fridays to kickstart your weekend
The chance to make a real impact in people's lives during a key moment

Fulltime

Customer Service Coordinator

Allianz Partners Thailand is seeking a Customer Service Coordinator to join our ...

Location

Thailand , Bangkok

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Strong communication skills in Thai (spoken and written) and good proficiency in English
Exceptional customer service skills with the ability to manage inquiries, concerns, and provide timely resolutions
Previous experience in call centers, customer service, or supervisory roles, particularly within the automotive industry, is a plus
Ability to remain composed and professional under pressure, especially in busy or challenging situations
New graduated are welcome

Job Responsibility

Provide comprehensive product and service information to customers in the automotive industry, addressing their inquiries and resolving issues efficiently
Engage potential customers by answering questions, offering advice, and suggesting additional relevant automotive products and services
Open and maintain customer accounts, ensuring accurate records and up-to-date information
Resolve customer complaints by identifying issues, providing effective solutions, and following up to ensure satisfaction
Maintain the highest level of service, professionalism, and product knowledge in all customer interactions

What we offer

Large variety of courses and targeted development programs
International mobility and career progression are encouraged
Work Well programs for health and wellbeing
Flexibility in planning and arranging for a better work-life balance

Fulltime

Customer Satisfaction Coordinator

Victaulic

Location:
United States , Easton

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 27, 2025

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