Customer & Sales Support Team Leader Job at Office Angels (Exeter)

Customer Support Team Leader

The Customer Support Team Leader will manage a team of accommodation specialists...

Location

United Kingdom , Exeter

Salary:

32000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A highly motivated individual with a positive 'can do' attitude
Experience of leading a team
Exceptional attention to detail and outstanding customer service skills
Adaptability to meet the needs of a dynamic business environment
Confidence with IT tools, including Microsoft Office and CRMs
Ideally a background in sales, housing, travel or hospitality

Job Responsibility

Lead a team of accommodation specialists, supporting them with booking accommodation for a range of clients
Work alongside Account Managers to ensure collation and review of client feedback and put actions in place to maintain service levels and expectations
Be an ambassador championing the core values of the company
Mentor the team, coaching and developing them to unlock their full potential through 1:1's and reviews
Review team performance, deliver feedback and performance management
Actively participate in business initiatives and undertake wider leadership responsibilities
Manage enquires and bookings with exceptional attention to detail
Serve as a subject matter expert, guiding a team and clients
Develop and implement protocols to maintain high service standards
Build and nurture relationships with clients, suppliers and colleagues

What we offer

25 days holiday (plus bank holidays) plus an additional 2 days off for wellbeing taking that to 27
Contributory pension
Private healthcare
Free eye tests
24 hour access to a GP
Long service awards
Many social and company events
Opportunities to be part of employee-led committees
Welcome box of goodies and a company wide induction programme
Opportunities for world travel

Fulltime

Sales Administrator / Team Leader

Our client is a well-established and highly respected player within the trading ...

Location

United Kingdom , Kingston Upon Thames

Salary:

28000.00 - 34000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven line management or supervisory experience, ideally in a sales admin or customer service setting
Strong IT skills, including Word and experience within a Windows environment
Excellent time management and the ability to work effectively to deadlines
Great organisational skills and attention to detail
Professional communication skills - confident and assertive without being aggressive
A flexible, proactive approach and the ability to work well as part of a multi-tasking team
A strong customer service mindset and ability to stay focused in a busy environment

Job Responsibility

Supervising a strong admin team, conducting regular 1:1s, managing the Saturday rota, allocating holidays, and ensuring full cover during absences
Monitoring desk workloads and redistributing tasks to maintain efficiency and service levels
Overseeing admin processes across both Sales and Purchase functions
Providing administrative support to the trading desks and assisting with consignment management
Managing sales data input, stock monitoring, pricing entries, and invoice checking
Maintaining both electronic and paper-based records in an organised, accurate manner

What we offer

Hybrid working pattern (3 days in the office, 2 days from home)
23 days holiday + bank holidays (pro rata for part-time)
Paid overtime for Saturday rota (1 in 3 rotation)
Contributory pension scheme (5% employee / 3% employer) after 3-month probation
Strong potential for professional development and exposure to commercial functions

Fulltime

Customer Service Supervisor / Team Leader

Our client is a well-established and highly respected player within the trading ...

Location

United Kingdom , Kingston Upon Thames

Salary:

28000.00 - 34000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven line management or supervisory experience, ideally in a sales admin or customer service setting
Strong IT skills, including Word and experience within a Windows environment
Excellent time management and the ability to work effectively to deadlines
Great organisational skills and attention to detail
Professional communication skills - confident and assertive without being aggressive
A flexible, proactive approach and the ability to work well as part of a multi-tasking team
A strong customer service mindset and ability to stay focused in a busy environment

Job Responsibility

Supervising a strong admin team, conducting regular 1:1s, managing the Saturday rota, allocating holidays, and ensuring full cover during absences
Monitoring desk workloads and redistributing tasks to maintain efficiency and service levels
Overseeing admin processes across both Sales and Purchase functions
Providing administrative support to the trading desks and assisting with consignment management
Managing sales data input, stock monitoring, pricing entries, and invoice checking
Maintaining both electronic and paper-based records in an organised, accurate manner

What we offer

Hybrid working pattern (3 days in the office, 2 days from home)
23 days holiday + bank holidays (pro rata for part-time)
Paid overtime for Saturday rota (1 in 3 rotation)
Contributory pension scheme (5% employee / 3% employer) after 3-month probation
Strong potential for professional development and exposure to commercial functions

Fulltime

Sales Contact Centre Team Leader

The Team Leader role sits at the heart of this function. You’ll drive performanc...

Location

United Kingdom

Salary:

35000.00 - 49000.00 GBP / Year

MVF

Expiration Date

Until further notice

Requirements

Proven experience leading a high-performing outbound or consultative sales/contact centre team
Deep understanding of sales psychology, coaching and motivational leadership
Strong analytical mindset. Is comfortable interpreting data to make decisions and tell a performance story
Skilled in performance management, feedback and behavioural coaching
Passionate about developing people and creating a high-energy, accountable culture
Resilient and adaptable, who thrives in a fast-paced, evolving environment
Confident communicator who inspires trust and engagement across all levels
Curious, commercially astute and committed to continuous improvement

Job Responsibility

Lead, motivate and develop a team of Advisors to achieve commercial and quality-based KPIs
Deliver structured weekly 1:1s, coaching sessions and team meetings that drive improvement in behaviour, quality and performance
Use speech analytics insights to identify patterns and create targeted coaching plans
Role-model our values and culture, driving accountability, resilience and professionalism
Ensure Advisors understand how their performance connects to broader commercial outcomes
Analyse data daily to understand trends, opportunities, and risks driving proactive actions to optimise team output
Deliver and exceed team targets across Revenue per Hour (RPH), On-Call %, QA, and Conversion metrics
Use data storytelling to connect Advisor performance to client and business outcomes
Collaborate with peers and leadership to trial and scale new approaches to dialling strategy, segmentation and conversion
Ensure adherence to compliance standards and accurate data entry across all systems

What we offer

Fully remote working
2 week work from anywhere policy
Occasional travel to South Africa

Fulltime

Team Leader

Co-operation is central to making sure our stores thrive in their communities. A...

Location

United Kingdom , Lichfield

Salary:

14.07 GBP / Hour

Central Coop

Expiration Date

Until further notice

Requirements

Previous Supervisor, Team Leader, or Duty manager experience within a Customer Service environment
Real passion for customer service
Enthusiastic and show real initiative
Ability to work with pace and flexibility
Take ownership of development
Ability to identify and grow great talent within their team through coaching
Open-minded and curious
Aware of current and future promotions
Identify opportunities for growth
Warm and friendly team member

Job Responsibility

Managing performance including conducting reviews and challenging poor performance
Ensuring colleagues adhere to Society policies and procedures
Taking responsibility for the store’s financial performance and compliance
Managing absence including back to work interviews and improvement meetings
Understanding of scheduling and productivity
Ensure colleagues are trained and records maintained
Communicating key messages and priorities with the team
Prioritising tasks to maximise sales opportunities and meet customer expectations
Leading change
Ensuring all colleagues work within health and safety guidelines

What we offer

Fantastic colleague discount
Retail discounts
Colleague Dividend
Colleague recognition
Personalised learning and development
Paid time for volunteering
Enhanced family friendly policies
Annual health check kit and virtual GP
Colleague assistance programme
Healthcare Cashplan

Fulltime

Customer Support Lead

AutoRABIT is looking for an customer support lead, with experience in supporting...

Location

India , Hyderabad

Salary:

15.00 - 22.00 INR / Year

AutoRABIT

Expiration Date

Until further notice

Requirements

5 years’ experience in software or SaaS customer support role ideally as team leader or subject matter expert supporting Java based products
Software engineering best practices, with at least 2-3 years of experience in maintaining and delivering high-quality software
Experience with Salesforce.com or equivalent SaaS platforms development, administration, or technical support
Experience with and the ability to debug common application languages and technologies such as J2EE, HTML, JavaScript, Spring Framework, Spring Boot Framework, XML, JSON, Linux is highly desired
Experience using or administrating a DevOps pipelines or related areas such as version control (e.g., Git, SVN, Bitbucket, GitHub, Azure Repos), IDE (e.g., Visual Studio, IntelliJ), CI (e.g., Jenkins Pipelines, Azure DevOps, GitLab), and other related tools such as, Maven, Jenkins, Sonar is desirable
Investigation skills to understand problems in their context and the ability to reproduce these scenarios
Can-do attitude: challenging status, leading, and contributing to key improvements and innovations
B.Computer Science or equivalent degree
Certification in Salesforce.com is an added advantage
Excellent communication skills in English - Written & Verbal

Job Responsibility

Act as mentor and technical expert on technical support team, providing guidance and advice to case owners with the goal of case resolution and customer satisfaction
Responsible for driving the teams and delivering monthly / quarterly goals
Effective engagement with the client through proactive communication and regular reviews
Leading, motivating, and assisting a team of Technical Support Specialists and deliver individual goals
Work with stakeholders to perform root-cause analysis & figure out solution approaches
Lead support case resolution efforts for customer cases (directly, and through assistance to Support engineers) by using skills in troubleshooting and debugging, identifying root cause, communicating bugs to Engineering
Collaborate with Sales, Solution Consultants, Engineering and Product management to improve overall customer experience and make sure that our Service offering brings maximum value to our customers
Contribute and make recommendations to Knowledge Base content
Escalate support cases and priority issues to management as appropriate using good judgment in when and how to escalate

Fulltime

Team Leader

As a Team Leader, you will support the Store Manager and Deputy Manager in the d...

Location

United Kingdom , Bayswater

Salary:

13.75 GBP / Hour

Leyland SDM

Expiration Date

Until further notice

Requirements

Retail Experience: Previous experience in a retail or customer service environment
Leadership: Ability to supervise, motivate, and support colleagues
Customer Service: Strong customer service skills, with experience handling enquiries and resolving issues
Communication: Excellent communication and interpersonal skills for engaging with customers and team members
Organisation: Good organisational skills for managing tasks and supporting daily store operations
Attention to Detail: Ability to maintain high standards of store presentation and follow company procedures
Product Knowledge: Willingness and ability to learn about products, services, and promotions
Flexibility: Adaptable and reliable, with a positive attitude and willingness to work varied shifts, including weekends

Job Responsibility

Customer Service: Deliver outstanding customer service by advising, serving, and engaging with customers, handling complex enquiries, and building loyalty through genuine interactions and a welcoming store environment
Store Operations: Support store management in the day-to-day running of the store, including opening and closing procedures, to ensure smooth operations and a consistently great customer experience
Stock and Presentation: Replenish stock daily, maintain high standards of store appearance, and ensure the store is clean, tidy, and well-presented at all times
Policy and Procedure Compliance: Follow company policies and procedures to uphold brand image, customer confidence, and sales growth
Team Support and Leadership: Embrace company values, motivate and support colleagues, and help create a positive, productive working environment
Product Knowledge: Stay up to date with products, services, promotions, and competitor offerings to provide customers with the best possible advice
Attitude and Flexibility: Maintain a positive attitude, demonstrate flexibility, and act with honesty and reliability to contribute to a fair and effective store climate

Team Leader

As a Team Leader, you will support the Store Manager and Deputy Manager in the d...

Location

United Kingdom , Fulham, London

Salary:

13.75 GBP / Hour

Leyland SDM

Expiration Date

Until further notice

Requirements

Retail Experience: Previous experience in a retail or customer service environment
Leadership: Ability to supervise, motivate, and support colleagues
Customer Service: Strong customer service skills, with experience handling enquiries and resolving issues
Communication: Excellent communication and interpersonal skills for engaging with customers and team members
Organisation: Good organisational skills for managing tasks and supporting daily store operations
Attention to Detail: Ability to maintain high standards of store presentation and follow company procedures
Product Knowledge: Willingness and ability to learn about products, services, and promotions
Flexibility: Adaptable and reliable, with a positive attitude and willingness to work varied shifts, including weekends

Job Responsibility

Customer Service: Deliver outstanding customer service by advising, serving, and engaging with customers, handling complex enquiries, and building loyalty through genuine interactions and a welcoming store environment
Store Operations: Support store management in the day-to-day running of the store, including opening and closing procedures, to ensure smooth operations and a consistently great customer experience
Stock and Presentation: Replenish stock daily, maintain high standards of store appearance, and ensure the store is clean, tidy, and well-presented at all times
Policy and Procedure Compliance: Follow company policies and procedures to uphold brand image, customer confidence, and sales growth
Team Support and Leadership: Embrace company values, motivate and support colleagues, and help create a positive, productive working environment
Product Knowledge: Stay up to date with products, services, promotions, and competitor offerings to provide customers with the best possible advice
Attitude and Flexibility: Maintain a positive attitude, demonstrate flexibility, and act with honesty and reliability to contribute to a fair and effective store climate

Fulltime

Customer & Sales Support Team Leader

Office Angels

Location:
United Kingdom , Exeter

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 14, 2026

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