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Customer Sales Support Advisor

parkdeanresorts.co.uk Logo

Parkdean Resorts

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Location:
United Kingdom , Newcastle upon Tyne

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Are you ready to be the welcoming voice and helping hand that brings holiday dreams to life? Join our dynamic Customer and Park Support team at Parkdean Resorts, where every day is an opportunity to create unforgettable experiences for our holiday makers, holiday homeowners, and dedicated teammates. Whether it's tweaking a booking, assisting our on-park teams, or supporting our central office, you'll be at the heart of our mission: ensuring our customers’ experience is nothing short of exceptional.

Job Responsibility:

  • Handle customer inquiries and sales through Live Chat, WhatsApp, SMS, and ticketing systems
  • Promote and sell holiday packages, memberships, and additional services, consistently identifying opportunities to cross and up-sell
  • Provide timely and accurate information to customers, resolving issues and answering queries
  • Manage ticketing system for callbacks and following up with customers as required
  • Collect customer feedback and share insights with the team to improve services and sales processes
  • Maintain accurate records of customer interactions and transactions

Requirements:

  • Previous experience in sales, customer service, or a related field, preferably within the holiday or travel industry with a passion for delivering exceptional customer service
  • Excellent verbal and written communication skills
  • Strong familiarity with digital communication platforms such as Live Chat, WhatsApp, and SMS
  • Proven ability to meet and exceed sales targets
  • Strong problem-solving skills and the ability to think on your feet
  • Ability to work effectively within a team environment
  • Proficiency in using CRM systems and ticketing software
  • Willingness to work flexible hours, including evenings and weekends as required
What we offer:
  • The chance to develop your skills and boost your career across our 66 parks
  • A 50% discount for you and a 25% discount for friends and family when booking your holiday with us
  • A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities
  • Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you
  • You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support

Additional Information:

Job Posted:
March 22, 2026

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