Customer Sales & Service Agent, TUI

TUI

Location:
Norway, Oslo

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Customer Sales & Service Agent at TUI, you’ll help customers fulfil their holiday dreams via phone, chat, and social media – always with a smile and a solution. The role is located in Oslo, Norway, with hybrid work conditions and an opportunity to work full time or part time in a fast-paced environment.

Job Responsibility:

Guide customers to the right holiday product across phone, chat, and social media
handle all customer contacts with empathy, energy, and a strong service mindset
resolve service-related queries efficiently and professionally
thrive in a fast-paced, target-driven team environment
contribute actively to team and individual KPIs
engage in continuous learning and development via the TUI Learning Hub
work scheduled shifts including daytime, Saturdays, and holidays
represent the TUI brand and deliver a seamless customer experience

Requirements:

Fluent in Norwegian and English – other Nordic languages are a plus
passionate about sales and motivated by clear goals
positive, flexible, and solution-oriented mindset
comfortable working independently in a dynamic environment
tech-savvy and quick to learn new systems
experience from travel or customer service is a plus – or simply a seasoned traveller

Nice to have:

Other Nordic languages
experience from travel or customer service

What we offer:

Attractive compensation package including travel perks
extensive health & well-being support
flexible working with a dynamic working environment
access the TUI Learning Hub
opportunities for intercultural collaboration and participation in global projects and teams
contributing to sustainability and social impact initiatives worldwide through the TUI Care Foundation

Additional Information:

Job Posted:
August 27, 2025

Expiration:
September 19, 2025

Work Type:

Hybrid work

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Customer Sales & Service Agent

TUI

Location:Norway, Oslo

Category:Customer Service

Contract Type:Not provided