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As Arrow Global Components (AGC), a part of Arrow Electronics, we are a global leader in the distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to clients around the world. Our business is built on trusted, long-lasting relationships with industry leaders — both suppliers and customers. We are currently looking for a Customer Service Representative (Italian and German Speaker) to join our team. In this role, you will support the Sales team by enhancing customer relationships through proactive management of the entire customer order lifecycle — from clean order entry to invoicing and delivery. You will also manage customer-reserved inventory to meet shared goals for both Arrow and our customers.
Job Responsibility:
Managing the Order-to-Invoice process
Communicating with customers and suppliers, providing after-sales support (primarily via email, occasionally by phone or chat)
Order management and backlog monitoring
Handling and responding to customer requests and backlog changes
Coordinating with internal departments such as Sales and Logistics
Ensuring On-Time Delivery in line with customer and company targets
Driving customer satisfaction and process efficiency
Requirements:
Proficiency in both Italian and German (C1-C2 level) or Spanish and German (C1-C2 level) is essential
English at a minimum B2 level
Solid knowledge of Microsoft Office, especially Excel (intermediate to advanced)
Previous experience in Customer Service
Excellent communication and coordination skills
A customer-focused mindset
Strong team player
What we offer:
A challenging, rewarding, and dynamic role within an international environment at a globally growing company