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Customer Sales Representative with Italian and German

Portugal, Porto · Job Posted February 16, 2026
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Job Description

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a global leader in the distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to clients around the world. Our business is built on trusted, long-lasting relationships with industry leaders — both suppliers and customers. We are currently looking for a Customer Service Representative (Italian and German Speaker) to join our team. In this role, you will support the Sales team by enhancing customer relationships through proactive management of the entire customer order lifecycle — from clean order entry to invoicing and delivery. You will also manage customer-reserved inventory to meet shared goals for both Arrow and our customers.

Job Responsibility

  • Managing the Order-to-Invoice process
  • Communicating with customers and suppliers, providing after-sales support (primarily via email, occasionally by phone or chat)
  • Order management and backlog monitoring
  • Handling and responding to customer requests and backlog changes
  • Coordinating with internal departments such as Sales and Logistics
  • Ensuring On-Time Delivery in line with customer and company targets
  • Driving customer satisfaction and process efficiency

Requirements

  • Proficiency in both Italian and German (C1-C2 level) or Spanish and German (C1-C2 level) is essential
  • English at a minimum B2 level
  • Solid knowledge of Microsoft Office, especially Excel (intermediate to advanced)
  • Previous experience in Customer Service
  • Excellent communication and coordination skills
  • A customer-focused mindset
  • Strong team player

What we offer

A challenging, rewarding, and dynamic role within an international environment at a globally growing company

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