Customer Sales Representative (Inbound Contact Centre)

• Be the first point of contact with prospective customers and existing members who want to purchase, enquire about, or amend their NRMA Roadside Assistance membership
• Thrive by asking effective questions to identify customer needs and offer appropriate solutions that will add value to our members' lifestyles
• Engage customers in conversation and create a memorable experience by connecting with members through positive energy, empathy, and a passion to help others

• Have significant customer service and/or sales-based experience in a similar customer facing or office-based environment
• Can thrive in a fast-paced, high-volume call centre environment and keep their cool under pressure
• Are resilient and able to maintain focus during unexpected challenges, quickly bouncing back from difficult situations with positivity, enthusiasm, and a can-do attitude
• Demonstrate adaptability and an eagerness to embrace change, readily taking on new systems, processes, and tasks whenever required
• Show empathy and initiative to be solutions focused, making every member feel heard, safe, and supported
• Have outstanding listening and communication skills and act with professionalism and discretion
• Are tech-savvy, detail-oriented, and comfortable navigating multiple computer systems
• Love being part of a team, connecting virtually and in person with colleagues
• Are self-motivated and able to work autonomously in a remote team environment
• Confidence in working with KPIs and targets in our customer needs-based inbound sales environment

Previous contact centre experience is highly regarded but not essential

• Sales commission with the potential to earn an extra 36% on top of your annual base salary, paid monthly
• Shift loading for working weekends and public holidays
• 5 weeks of annual leave plus a special Me day after your first year
• Save on travel, care hire, holidays, groceries, movies, fitness, insurance and Roadside Assistance with your complimentary myNRMA Rewards membership
• Career progression opportunities
• Market leading 26 weeks paid parental leave entitlements, irrespective of primary carer status