Customer Sales Executive

• Respond promptly to customer enquiries across phone, email, website and online platforms – Ebay/Amazon
• Process orders accurately and ensure timely dispatch
• Resolve delivery and product issues efficiently, coordinating with internal teams
• Identify opportunities to upsell and cross-sell products, maximising customer value
• Maintain accurate customer records and communications
• Build lasting relationships with customers, ensuring satisfaction and retention
• Handle complaints with professionalism and care, escalating where necessary
• Keep product knowledge up to date to provide accurate advice
• Collaborate with colleagues across sales, warehouse, and management teams

• Previous experience in customer service and/or sales where cross/upselling is required
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• A proactive, self-motivated approach with strong problem-solving skills
• Good IT skills, including ERP systems and Microsoft Office
• Professional, resilient, and adaptable in handling challenging situations

Experience working for an online retailer would be beneficial

• 25 days holiday plus bank holidays and increase in years with length of service
• Casual dress code
• Pension
• On site parking