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Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables. We have an exciting opportunity for a Customer Sales Coordinator to join our innovative and fast-paced business on a permanent basis. You will have a 'can do' attitude who can hit the ground running and be a successful contributor to a rapidly growing company.
Job Responsibility:
Delivering second-to-none customer service to the customers, dealing with a wide range of day-to-day queries around orders, products and returns
Communicating clearly and working closely with your Sales Manager
Build and develop strong relationships with internal stakeholders to ensure customer needs are met
Handling customer calls and emails in relation to orders, delivery and general enquiries
Ordering processing and fulfillment for assigned customers
Processing customer returns
Requirements:
A passionate and enthusiastic Customer Sales Coordinator who enjoys problem solving and dealing with challenges, whilst delivering exceptional customer experience
Committed to providing an outstanding customer journey
Ability to thrive in a busy environment
Great attention to detail
The ability to keep calm under pressure and be able to priorities and reprioritise your day
Being able to work on your own initiative is essential as you will be largely managing your own workload, it is key you are a team player to muck in and support your colleagues at busy times
Excellent communications skills and enjoy dealing with all levels of people, both internal and external stakeholders
Ability to think on your feet in a fast-paced environment
What we offer:
Competitive salary
25 days annual leave plus Bank Holidays
Company pension
Enhanced Maternity and Paternity leave
Small, friendly, and sociable teams with staff events
Company profit bonus schemes
Cycle2work schemes
Career opportunities for development and progression
Work life balance – we work Monday-Friday to serve our customers