Customer Sales Consultant Job at Flight Centre Brand

Job Description

Global Touring Customer Sales Consultants are the front line in delivering expert and unparalleled service to hundreds of thousands of explorers from across the globe. Reporting to the Customer Sales Team Leader you will focus on increasing passenger numbers, upselling and creating an exceptional customer experience that exceeds expectations of our trade partners and customers.

Job Responsibility

Actively sell all Topdeck, Back-Roads and Grasshopper Products and are responsible for all aspects of the booking from initial enquiry to trip departure
Full ownership and accountability for the booking process from start to finish
Work towards individual and team sales KPIs including conversion, revenue, response times and customer satisfaction metrics
Use a consultative sales approach to identify customer needs, overcome objections and recommend the most suitable products
Up sell where possible (e.g. flights, insurance, additional services as required)
Effectively manage all communication channels as required (phone, email, chat, social)
Ensure all processes and procedures are read, understood and adhered to, not limited to customer data, finance, payments, general administrative support to the Global Touring Customer Service Teams
Continuously Strive for a high standard of Customer Service and Customer Experience
Actively build rapport with key agents to facilitate relationships and repeat bookings
Attend travel and trade shows/ EXPOS as required - this may require time away from home
Assist with ADHOC tasks distributed by Team Leaders or Head of Customer Service

Requirements

Strong experience and a passion for sales
Exceptional customer service skills
High level of attention to detail
Excellent relationship and time management skills
Professional written and verbal communication skills
Some travel required - domestic with some international
Ability to think outside the box, be proactive and use initiative
Actively live the Global Touring Brands and support the growth of the business
Ability to work autonomous with little direction
Passion for travel and the Topdeck, Back-Roads and Grasshopper product range

What we offer

Generous domestic and international travel discounts for you, your family and friends
Career development and growth opportunities with supported training and development to grow your skillset
2 days paid leave per year for volunteer opportunities of your choice
Your birthday off
Annual Free Trip
Access to retail discounts and Flight Centre Travel Group benefits programmes
Employee Assistance Program
Great working culture working with people who are passionate about travel

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Customer Sales Consultant

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