Customer sales and service specialist

• Proactively reach out to business customers via outbound calls to identify needs and offer tailored Telstra solutions
• Create effortless and brilliant customer experiences
• Apply product knowledge to deliver commercially effective solutions
• Influence and negotiate with confidence to overcome objections and secure appointments or sales
• Collaborate with internal teams to ensure seamless delivery of products and services
• Build and manage relationships with key customer targets
• Take ownership of customer issues and follow through to resolution
• Contribute to an inclusive and culturally aware team environment

• Experience in outbound sales or teleappointing roles
• Confidence on the phone and ability to build rapport quickly
• Motivation by KPIs and ability to turn prospects into sales
• Fast learner hungry to grow and take on new challenges
• Experience in customer-facing or call center role
• Ability to juggle priorities
• Telstra experience is a bonus

Telstra experience

• Workplace where you can grow, thrive, and be your best
• Team that values human connection, wellbeing, and choice
• Inclusive and welcoming community
• Various career paths available