Customer Sales and Service Specialist, Telstra

Customer Sales and Service Specialist

Telstra

Location:
Australia, Darwin

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Provide high quality and specialized customer service in a contact center environment to Telstra's First Nations and remote customers by responding to customer sales and/or service enquiries relating to a range of Telstra products and services, delivering solutions uniquely designed for each customer

Job Responsibility:

Create a simple and brilliant customer experience across all our interactions in a multi-media environment
Demonstrates strong sense of ownership of issues/orders presented and to manage end to end delivery within designated timeframes
Be naturally inquisitive and resilient with an ability to articulate, listen and communicate effectively identify customer needs along with providing customers with solutions to solve their concerns
Be able to identify and effectively manage a customer complaint with the prescribed complaint handling guidelines to an agreed resolution with the customer
Identify when a customer is in distress and take the appropriate intervention or escalation to ensure the recovery of their experience

Requirements:

Apply customer-centric approaches to resolve customer issues and improve the customer experience
Experience working with a geographically diverse range of First Nations communities, including metropolitan, regional, and remote communities
A strong knowledge of Aboriginal & Torres Strait Islander culture and society and an understanding of historical and contemporary issues relating to First Nations people
Experience and expertise in engaging effectively with Aboriginal & Torres Strait Islander's
Solving problems of moderate complexity

Nice to have:

Previous experience in a sales and service environment
Contact centre or Retail experience
Telemarketing
Administration experience
Maintaining stakeholder relationships

What we offer:

We work flexibly at Telstra
Reasonable adjustments during the recruitment process

Additional Information:

Job Posted:
October 28, 2025

Expiration:
November 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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