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Customer Sales and Service Agent - Danish

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360 Resourcing Solutions

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

27768.00 GBP / Year ▼
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Job Description:

We are looking for a Travel Agent to join our existing team for Centerparcs. Centerparcs offer holiday packages to European customers both online and over the phone. Suitable candidates will speak Danish and English to a fluent level. Our ideal candidate will be someone who has a passion for customer service and a natural ability to influence sales. The travel agent will be expected to handle incoming calls on behalf of Centerparcs including the exploration and understanding of the needs and expectations of customers.

Job Responsibility:

  • Handle incoming calls for both sales and service calls
  • Handle service requests in the applications system supplied by client
  • Generate sales through understanding customer needs and creating desire
  • Cancel, modify or confirm visits already sold
  • Upsell additional products, services and extended stays

Requirements:

  • Danish speaker to fluent level
  • Excellent interpersonal skills
  • Able to add to a high performance team culture
  • A natural ability to drive sales
  • Professional and emotionally resilient
  • To embrace the brand vision of Centerparcs core values
  • Good attention to detail
  • Excellent multi tasker
  • Aims to surprise and delight on every customer interaction
  • Experience in a previous customer service or sales roles (E)
  • Excellent communication and motivational skills, ability to multitask and work independently (E)
  • Ability to work in a fast paced environment, maintaining attention to detail and accuracy (E)
  • Excellent understanding of call centre practices, KPIs etc. (P)
What we offer:
  • IIP Accredited Employer
  • BUPA Life Insurance Scheme
  • Perkbox
  • Eye test vouchers
  • Excellent onsite training and induction
  • Staff room with refreshments
  • Corporate discounts, including hairdressing, gym membership, restaurants and bars
  • Smart casual dress code and policy
  • Involvement with local charities and fundraising days/events
  • 20 days holiday per annum plus an additional day per year of service up 5 days
  • Bank holidays entitlement
  • Recently built premises
  • Specific benefits on campaigns you work on including discounts, incentives and prizes
  • Recommend a friend scheme paid reward
  • Apprenticeship positions available
  • NVQ qualifications

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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