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Customer Sales and Service Advisor

Denmark, København S · Job Posted March 25, 2026
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Job Description

We're looking for a Danish-speaking Customer Sales & Service Agent to join our Nordic customer centre in Copenhagen. Every day, we help our customers turn their holiday dreams into reality – primarily by phone, but also through chat and social media.

Job Responsibility

  • Guide customers to their perfect holiday experience via phone, chat and social media
  • Focus on the customer's needs and overall experience
  • Resolve queries efficiently and professionally
  • Thrive in a fast-paced, goal-oriented team environment
  • Contribute actively to both individual and shared targets
  • Work on a shift rota, including day shifts, Saturdays and public holidays

Requirements

  • Speak and write fluent Danish and English
  • Sales energises you, and clear targets inspire your success
  • Positive, flexible and solution-focused approach
  • Ability to work independently in a dynamic environment
  • Digitally savvy and pick up new systems quickly
  • Background in the travel industry or customer service is advantageous

Nice to have

  • Other Nordic languages are a bonus
  • Background in the travel industry or customer service is advantageous

What we offer

  • Attractive remuneration
  • Generous travel benefits
  • Extensive health & well-being support
  • Flexible working
  • Dynamic working environment
  • Access to the TUI Learning Hub
  • Opportunities to work on global projects and teams
  • Get involved with local charity and sustainability initiatives like the TUI Care Foundation

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