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We're looking for a Danish-speaking Customer Sales & Service Agent to join our Nordic customer centre in Copenhagen. Every day, we help our customers turn their holiday dreams into reality – primarily by phone, but also through chat and social media.
Job Responsibility:
Guide customers to their perfect holiday experience via phone, chat and social media
Focus on the customer's needs and overall experience
Resolve queries efficiently and professionally
Thrive in a fast-paced, goal-oriented team environment
Contribute actively to both individual and shared targets
Work on a shift rota, including day shifts, Saturdays and public holidays
Requirements:
Speak and write fluent Danish and English
Sales energises you, and clear targets inspire your success
Positive, flexible and solution-focused approach
Ability to work independently in a dynamic environment
Digitally savvy and pick up new systems quickly
Background in the travel industry or customer service is advantageous
Nice to have:
Other Nordic languages are a bonus
Background in the travel industry or customer service is advantageous
What we offer:
Attractive remuneration
Generous travel benefits
Extensive health & well-being support
Flexible working
Dynamic working environment
Access to the TUI Learning Hub
Opportunities to work on global projects and teams
Get involved with local charity and sustainability initiatives like the TUI Care Foundation