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Customer Sales Advisor - Remote (UK Mainland Only). Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we're recruiting Inbound Customer Sales Advisors for a role that offers great work life balance, working from home and comprehensive training: (5 weeks, initial 2 weeks Mon-Fri: 9am - 5:30pm). As a Customer Sales Advisor in our busy Sky Inbound team, you'll be the first point of contact for customers who call in for help with their Sky equipment. You will represent and promote this well-known household brand, making our customers aware of the Sky Protect product they can purchase which provides added peace of mind. Day-to-day, you'll build rapport with customers, get to know their individual needs and put their interests first and use your sales and communication skills to upsell products.
Job Responsibility:
be the first point of contact for customers who call in for help with their Sky equipment
represent and promote this well-known household brand
making our customers aware of the Sky Protect product they can purchase
build rapport with customers, get to know their individual needs and put their interests first
use your sales and communication skills to upsell products
Requirements:
1 years continuous and targeted sales experience within the last 3 years
A driven mindset with strong customer service and sales skills with a love for hitting targets
Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
Nice to have:
telesales or telemarketing experience
What we offer:
33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
Health and Wellbeing - Discounted gym membership, help towards dental, optical, and physiotherapy costs
Pension scheme - Matched employer contributions up to 5% of basic salary
Life assurance - Employer funded cover of 4x basic salary
Employee assistance programme - Free support for physical & mental health, financial assistance and more