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Leeds Building Society Logo Leeds Building Society · Finance

Customer Risk and Control Manager

United Kingdom, Leeds 55000.00 GBP / Year · Job Posted July 03, 2026
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Job Description

We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too. Join our Customer Risk and Assurance team as a Customer Risk & Control Manager in Leeds Head Office on a 9-month Fixed Term Contract basis.

Job Responsibility

  • Leading the identification, assessment, and documentation of risks and controls across the business transformation CORE programme, ensuring the Customer Division is operationally ready and aligned to regulatory expectations
  • Shaping robust control design by translating programme requirements into clear, testable control activities that integrate seamlessly with existing frameworks
  • Working closely with programme leads, business readiness teams, and senior stakeholders, providing expert challenge and oversight to ensure risks are understood, controlled, and effectively managed throughout the lifecycle of change and into BAU
  • Owning the approach to readiness assurance, supporting go or no-go decisions by providing clear, evidence-based insights on control effectiveness, residual risk, and operational readiness

Requirements

  • Proven experience in operational risk and control documentation, design and testing
  • Strong understanding of conduct risk, consumer duty, and customer outcome frameworks
  • Ability to interpret complex requirements and translate them into structured, actionable risk and control outputs
  • Strong knowledge of risk frameworks, control mapping, and alignment to second-line oversight
  • Experience working on change or transformation programmes, with a focus on business or operational readiness
  • Excellent stakeholder management skills, with the confidence to challenge and influence at senior levels
  • Working knowledge of mortgage and saving products (financial services background)
  • A proactive mindset with the ability to identify gaps, manage dependencies, and drive continuous improvement

What we offer

  • Hybrid working – 2 days per week in the office
  • Annual bonus of up to 12%
  • Matched pension contributions up to 10%
  • 26 days holiday, plus bank holidays and holiday purchase scheme
  • Colleague Mortgage and Saver products
  • 2 days' volunteering per year
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