Customer Revenue Enablement Specialist

• Support Customer Sales & Success Teams
• Build and maintain upsell / cross-sell playbooks and sequences for key products
• Translate product features into clear value stories
• Define talk tracks, discovery questions, objection handling and proof points
• Coordinate regular knowledge share sessions
• Capture and standardise best practices
• Work with Product Marketing, Customer Marketing and regional teams to make sure new products and features are launched with a clear expansion motion
• Ensure sales and CS teams understand ideal customer profile, value props, pricing and packaging
• Funnel feedback from customer-facing teams back to Product and Marketing
• Review demos and key customer calls
• Identify coaching needs and coordinate training
• Work with RevOps to ensure upsell / cross-sell teams are making the most of Salesforce and Outreach
• Support the design and optimisation of customer expansion sequences in Outreach
• Help define what data and insights need to be visible in Salesforce
• Support regional teams in building clean, trackable pipelines for expansion opportunities
• Develop decks, 1-pagers, talk tracks, and ROI materials for customer-facing teams
• Organise and maintain a central, easy-to-use library of expansion content

• A proven track record of working with Sales and/or Customer Success teams in a SaaS / technology business, ideally in sales enablement, CS enablement, or a similar revenue-support role
• Strong understanding of SaaS sales processes, especially upsell, cross-sell, and renewals within an existing customer base
• Experience turning customer pain points and opportunities into practical enablement assets (playbooks, talk tracks, decks, email sequences, training)
• Comfortable working with Salesforce and Outreach (or similar tools) and using them to support and measure revenue motions
• Analytical skills to interpret sales and usage metrics, identify expansion opportunities, and evaluate the impact of enablement initiatives
• Strong communication and facilitation skills: you’ll partner closely with regional leaders, Customer Success, Customer Sales, Marketing, Product and RevOps
• Ability to balance strategic thinking (customer lifecycle, segmentation, value realisation) with hands-on execution (building content, reviewing calls, refining sequences)
• Target-driven, proactive self-starter who is comfortable owning outcomes without waiting for perfect inputs
• Creative thinker who understands salon/spa/clinic customers and can shape messaging around their real-world business challenges

Salon industry or salon software experience is a big advantage

• Private healthcare
• 2 Wellness Days
• Employee assistance program
• Free online GP service
• Competitive Compensation
• Employee Share Purchase Scheme
• Pension
• Life Assurance
• Income Protection
• Bike to work scheme
• Tax saver transport tickets
• 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause
• Enhanced Maternity and Paternity Benefits
• Great learning environment and extensive development opportunities
• Development programs
• Access to many online resources including LinkedIn learning
• 3 moving days
• Flexi-time
• Working from home