CrawlJobs Logo

Customer Return Specialist

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

Location Icon

Location:
Malaysia , Kuala Lumpur

Category Icon
Category:
-

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Management and coordination of leasing asset returns, including tracking shipment confirmations, negotiating settlements for return equipment, collaborating with logistics vendors, and coordinating reconciliation with internal stakeholders.

Job Responsibility:

  • Issue asset lists and shipment forms to customers to initiate the return of equipment
  • keep track of outstanding shipment confirmations and follow up till closure
  • negotiate settlements with customers for missing or damaged return equipment
  • monitor status of returns with 3rd party logistics vendors
  • address late shipments and cancel shipments when necessary
  • assist returns reconciliation specialist with surplus queries
  • issue termination instructions to asset termination specialists and communicate completion of returns
  • coordinate with various internal stakeholders on return asset reconciliation

Requirements:

  • Typically, a bachelor's degree in a technical or business discipline or equivalent experience
  • minimum of 1-2 years of related experience or a master's degree and up to two years of experience
  • fluent in Japanese language

Nice to have:

  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Bias
  • Business Growth
  • Business Planning
  • Coaching
  • Commercial Acumen
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Experience Strategy
  • Customer Relationship Management (CRM)
  • Data Analysis Management
  • Data Collection Management (Inactive)
  • Data Controls
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Intellectual Curiosity (Inactive)
  • Long Term Planning
  • Managing Ambiguity
What we offer:
  • Health & Wellbeing
  • comprehensive suite of benefits
  • personal & professional development programs
  • unconditional inclusion
  • flexibility to manage work and personal needs

Additional Information:

Job Posted:
October 02, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Hewlett Packard Enterprise - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Return Specialist

Customer Service Specialist

Hunter Douglas is the world’s leading manufacturer of window coverings and a maj...
Location
Location
Australia , Rydalmere
Salary
Salary:
Not provided
hunterdouglas.com Logo
Hunter Douglas
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a product-based Customer Service / Call Centre environment
  • Excellent customer service and telephone skills
  • Strong organisational skills
  • Ability to manage both internal and external relationships
  • Excellent written and verbal communication skills
  • Excellent time management
  • A high level of initiative and self-motivation
Job Responsibility
Job Responsibility
  • Field queries via phone and e-mail
  • Advise customers of orders on hold or out of stock products
  • Follow up outstanding order on hold responses
  • Order parts and samples for customers as required
  • Assess and raise Authorisation for Return (AFR’s) with customers
  • Investigating repairs and processing paperwork, with an understanding of product warranty
  • Follow up on urgent orders / Rework / Remake status
  • Provide support to the BSM for allocated State
  • Chasing up of lost in transit orders or damaged products
  • Flexible in providing back-up support to the other customer service teams as requested
What we offer
What we offer
  • On-site Parking
  • Hybrid Work
  • Be a part of a supportive, collaborative team where your contribution makes an impact
  • Enjoy generous discounts on our premium products
  • Access to Social Club
Read More
Arrow Right

Cp Customer Service Specialist

At Syngenta, our goal is to build the most collaborative and trustworthy team in...
Location
Location
Hungary , Budapest
Salary
Salary:
Not provided
syngentagroup.com Logo
Syngenta Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor/Master’s Degree
  • Fluent in English and Hungarian language
  • Appetence to work with IT tools including SAP and MS Office
  • Strong verbal and written communication skills
  • Ability to collaborate with many people simultaneously
  • Customer oriented and understanding of the key customer requirements
  • Prioritization, adaptation to the changing environment
  • Strong teamwork capabilities
Job Responsibility
Job Responsibility
  • Maintain effective regular relationship, communication with customers (distributors), other external partners, like warehouses, service providers
  • Execute Order-to-Cash process
  • receive, record and process customer orders, check stock & credit limit availability, arrange delivery or customer pick up, issue required documents, invoice upon the order fulfillment
  • Manage EKAER reporting process required by the Tax Office
  • Ensure efficient inventory management process regularly monitoring channel stock
  • Cooperate with the Sales to monitor performance, target execution of distributors
  • Manage stock return process from the customers, documentation, billing
  • Ensure regular stock reconciliation with the service providers, and the annual stock count execution together with the other functions concerned
  • Ensure timely reporting and processing of the customer complaints
  • Primary focus CP customers
What we offer
What we offer
  • Dynamic and international team with great atmosphere
  • Possibilities to learn and grow
  • High quality office environment
  • Hybrid work (office and home)
Read More
Arrow Right

Customer Operations Specialist

Customer Operations Specialist rockstar to connect with customers. The role incl...
Location
Location
United Kingdom , London
Salary
Salary:
13.85 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-2 years of CRM systems (e.g., Freshdesk, Zendesk or equivalent)
  • Educated to degree level or currently studying at degree level
  • Excellent written, verbal, and listening skills
  • Great attention to detail
  • Strong problem solving skills
  • Google sheets and doc rockstars
Job Responsibility
Job Responsibility
  • Respond to customer inquiries with high quality, speed, and accuracy across several channels including email and social media chats
  • Troubleshoot and resolve customer issues with care and respect
  • Ensure customer orders are fulfilled and delivered by liaising with warehouse personnel
  • Manage returns, issue refunds, liaise with the warehouse regarding any order issues
  • Share customer feedback and information with other team members
  • Contribute to a positive, energetic team culture
What we offer
What we offer
  • Equal opportunities employer
  • Reasonable adjustments supported
  • Inclusive environment
  • Fulltime
Read More
Arrow Right

Customer Accounts Receivable Specialist

This Customer Delivery position manages the customer lifecycle and collection pr...
Location
Location
United States
Salary
Salary:
49500.00 - 104900.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • First-level university degree or equivalent experience
  • 1-2 years’ related experience in an accounts receivable or customer service position
  • Collection experience preferred or relevant experience (financial, customer service/customer delivery)
  • Strong verbal skills resulting in successful collection of fees and timely management of returns
  • Working knowledge of the field of Customer experience relations
  • Demonstrate verbal and written communication and customer service skills
  • Good working knowledge in Microsoft Office (Advanced Excel, Word, Outlook, Power-point)
  • Effective organization, time management, prioritization, follow-up and execution skills
  • Effective problem solving and issue resolution skills
  • Fluent English language
Job Responsibility
Job Responsibility
  • Deliver customer experience within the lifecycle processes
  • Service requests of customers through different access channels (email, phone, post, customer portal)
  • Build and maintain strong internal and external customer relationships
  • Demonstrate understanding of customer infrastructure, processes, and key customer contacts
  • Support Total Customer Experience
  • Prepare monthly collection strategies and establish action plans to meet/exceed metrics
  • Report progress during AR review meetings and effectively forecast month-end metric results
  • Manage collection balances per Customer
  • Target Open A/R > 30, 60, 90,180 days
  • Ensure Cash Allocation and Suspense management are managed timely and accordingly to policies and procedures
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Customer Order and Delivery Specialist

For our client – worldwide leader in innovative IT and networking technologies –...
Location
Location
Poland
Salary
Salary:
Not provided
flint-international.com Logo
Flint International
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent oral and written communication skills in German
  • Ability to lead problem solving activity
  • Ability to manage stress without it negatively effecting work quality or professional demeanor
  • Knowledge of Microsoft Office tools, especially Excel
  • Ability to coordinate and prioritize multiple tasks successfully in a fast-paced environment
  • Knowledge of, or the ability to learn, all order related software and system tools
  • Excellent work attendance records and habits
  • Fluent German language skills
  • Ability to think creatively and adapt well to change
  • Excellent organization skills and a high level of comfort handling details
Job Responsibility
Job Responsibility
  • Execute the defined order process and conduct effective interaction with Sales teams, while maintaining compliance with corporate policy
  • Generate customer invoices for assigned accounts in an accurate and timely manner
  • Recognize the requirements for any special invoicing provisions in the customer contract and react accordingly
  • Review customer order documentation for order acceptance
  • ensure appropriate documentation is received and complies with corporate order and revenue policies
  • Assist in the resolution of relevant outstanding accounts receivable and collection issues
  • Read and analyze various customer contract provisions that impact the order process and invoicing requirements
  • Ensure purchase order is accurately reflected in system
  • Learn and operate the various software and systems used to process all customer orders (WOT, ERP, CFS, Invoice Engine, Subscription and Maintenance Entitlement files, SOM, and all others)
  • Create and maintain customer order jackets containing all required documentation
  • Fulltime
Read More
Arrow Right

Ancillary Specialist

The Ancillary Specialist will review and adjudicate claims for our GAP product. ...
Location
Location
United States
Salary
Salary:
Not provided
drivetime.com Logo
DriveTime Automotive Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma required
  • Bachelor or Associate degree is preferred
  • Knowledge of GAP and/or Insurance Claims background preferred
  • Passionate and goal-oriented
  • Excellent verbal and written communication skills
  • Agile in a fast-paced environment
  • Works well in a time crunch
  • Fantastic problem solver
  • Positive emotional resilience
  • Plays well with others
Job Responsibility
Job Responsibility
  • Review and adjudicate claims for our GAP product
  • Verify multiple documents to ensure the correct amount is applied to the loan or returned to the customer
What we offer
What we offer
  • Medical, dental, and vision
  • 401(K)
  • Company paid life insurance policy
  • Short and long-term disability coverage
  • Growth Opportunities
  • Tuition Reimbursement
  • Wellness Program
  • Competitive pay
  • Consistent Work Schedule
  • Game Room
  • Fulltime
Read More
Arrow Right

Parts Admin Specialist

Edwards Chrysler Dodge Jeep Ram at Village Pointe in Omaha, NE is looking for a ...
Location
Location
United States , Omaha
Salary
Salary:
Not provided
edwardsautogroup.com Logo
Edwards Auto Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Personal, friendly and willing to listen
  • Good interpersonal communication skills
  • Familiarity with inventory is preferred but not required
  • Positive attitude and a willingness to help others
Job Responsibility
Job Responsibility
  • Clerical duties including tracking, ordering, invoicing and other duties assigned by management
  • Working with Technicians, advisors and customers to assist them in finding the parts they need
  • Assist with inventory management and verify that all parts are correctly stocked and displayed correctly
  • Organize parts and participate in modifying displays to reflect the current inventory
  • Label different parts based on their function and price using predetermined methods for organization and documentation
  • Inspect returned parts to find defects and promptly assist employees and customers with a replacement
  • Participate in accepting shipments of parts, sending orders to customers and documenting all inventory that enters and exits the facility
Read More
Arrow Right

Order Management & Billing Specialist

For our client – a worldwide leader in innovative IT and networking technologies...
Location
Location
Czechia , Prague
Salary
Salary:
Not provided
flint-international.com Logo
Flint International
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent oral and written communication skills in Spanish
  • Ability to lead problem solving activity
  • The ability to manage stress without it negatively effecting work quality or professional demeanor
  • Knowledge of Microsoft Office tools, especially Excel
  • Ability to coordinate and prioritize multiple tasks successfully in a fast-paced environment
  • Knowledge of, or the ability to learn, all order related software and system tools
  • Excellent work attendance records and habits
  • Fluent German language skills
  • Ability to think creatively and adapt well to change
  • Excellent organization skills and a high level of comfort handling details
Job Responsibility
Job Responsibility
  • Execute the defined order process and conduct effective interaction with Sales teams, while maintaining compliance with corporate policy
  • Generate customer invoices for assigned accounts in an accurate and timely manner
  • Recognize the requirements for any special invoicing provisions in the customer contract and react accordingly
  • Review customer order documentation for order acceptance
  • ensure appropriate documentation is received and complies with corporate order and revenue policies
  • Assist in the resolution of relevant outstanding accounts receivable and collection issues
  • Read and analyze various customer contract provisions that impact the order process and invoicing requirements
  • Ensure purchase order is accurately reflected in system
  • Learn and operate the various software and systems used to process all customer orders (WOT, ERP, CFS, Invoice Engine, Subscription and Maintenance Entitlement files, SOM, and all others)
  • Create and maintain customer order jackets containing all required documentation
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Ireland Jobs Germany Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy