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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · -

Customer Return Specialist

Malaysia, Kuala Lumpur · Job Posted October 02, 2025
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Job Description

Management and coordination of leasing asset returns, including tracking shipment confirmations, negotiating settlements for return equipment, collaborating with logistics vendors, and coordinating reconciliation with internal stakeholders.

Job Responsibility

  • Issue asset lists and shipment forms to customers to initiate the return of equipment
  • keep track of outstanding shipment confirmations and follow up till closure
  • negotiate settlements with customers for missing or damaged return equipment
  • monitor status of returns with 3rd party logistics vendors
  • address late shipments and cancel shipments when necessary
  • assist returns reconciliation specialist with surplus queries
  • issue termination instructions to asset termination specialists and communicate completion of returns
  • coordinate with various internal stakeholders on return asset reconciliation

Requirements

  • Typically, a bachelor's degree in a technical or business discipline or equivalent experience
  • minimum of 1-2 years of related experience or a master's degree and up to two years of experience
  • fluent in Japanese language

Nice to have

  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Bias
  • Business Growth
  • Business Planning
  • Coaching
  • Commercial Acumen
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Experience Strategy
  • Customer Relationship Management (CRM)
  • Data Analysis Management
  • Data Collection Management (Inactive)
  • Data Controls
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Intellectual Curiosity (Inactive)
  • Long Term Planning
  • Managing Ambiguity

What we offer

  • Health & Wellbeing
  • comprehensive suite of benefits
  • personal & professional development programs
  • unconditional inclusion
  • flexibility to manage work and personal needs
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