Customer Retentions Executive Job at Office Angels (Birmingham)

Customer Retention Executive

You’ll be at the heart of our member community, the friendly voice, the problem-...

Location

United Kingdom , Havant

Salary:

28000.00 GBP / Year

Horizon Leisure Centres

Expiration Date

Until further notice

Requirements

Exceptional interpersonal and communication skills, both digital and face-to-face
Strong emotional intelligence and empathy when handling customer concerns
Data-literate
comfortable analysing CRM and attendance trends
Organised, proactive, and results-oriented with attention to detail
Creative mindset for developing engagement ideas and campaigns
Passionate about health, wellbeing, and inclusive community values
Experience in customer service, membership management, or community engagement (ideally in fitness, leisure, or hospitality)
Knowledge of CRM systems and member communication tools e.g. Legend.
Understanding of retention principles, customer lifecycle management, or loyalty programmes

Job Responsibility

Proactively contact high-risk members through calls, emails, and in-person conversations.
Use CRM insights to identify patterns, risk factors, and opportunities.
Deliver personalised, brand-aligned communication that makes members feel valued.
Capture feedback and exit insights that help shape our service.
Reactivate members who’ve slipped away and celebrate the wins!
Track and report KPIs that show exactly how your work is making a difference.

What we offer

Free access to our award-winning gym’s and exercise classes for you and a +1
Employee discounts and wellbeing platform
Healthcare Cash plan
Free 24/7 access to GPs using our SmartHealth plan
Holiday purchase scheme (subject to eligibility)
Employee Assistance Programme - support for when you need it most
23 days annual leave + 8 days bank holiday
Internal recognition schemes
Opportunities for training, development and progression
Free onsite parking - subject to availability

Fulltime

Retention specialist

We are currently seeking a Retention Specialist to join our Customer Support Tea...

Location

Canada , Burnaby, Calgary or Toronto

Salary:

68000.00 - 92000.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

2+ years of experience in a customer facing support, sales, retention or save environment role
Experience providing exceptional customer service, including the ability to problem solve, multi-task, and provide summaries of issue resolution
Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences
Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems
The desire to win (and have fun) as a member of a high performing team
A growth mindset and a sense of optimism and enthusiasm

Job Responsibility

Handle external requests related to account cancellations
understand the reason for cancellation and find solutions to retain customers
Support our internal teams as the primary point of contact for cancellation requests and potential churn
Address customer concerns and coordinate resolutions, as applicable, with our Finance, Billing, Product, Sales, and Customer Success teams
ensure timely delivery of our solutions
Collaborate with Support leadership and other stakeholders to ensure our retention efforts are successful
make recommendations for improvements based on data and trends
Track and communicate customer feedback to internal stakeholders
Own and execute tasks within our tech stack including Salesforce, Gong, and other related tools
Other tasks and duties assigned by Customer Support Leadership, as required

What we offer

Top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions to be in office min. twice per week
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Account Executive (Existing Business), Commercial

As a Small Business Relationship Manager, you will be a key member of the team l...

Location

United States , San Francisco

Salary:

147670.00 - 176303.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

2+ years managing a large book of business
120 accounts (retention, renewals, & account growth)
1+ years selling SaaS products
Experience managing procurement processes
Strong sales instincts and track record hitting and exceeding quota
Exceptional written and verbal communicator
Comfortable and energized operating and problem-solving in a fast-moving organization
Exhibits a growth mindset, intellectual curiosity, and ambition
Ability to build and maintain deep client relationships across levels in complex organizations
Demonstrable history of leadership, with both immediate and cross-functional teammate

Job Responsibility

Build relationships with Intercom’s small business customers ensuring revenue growth and customer retention
Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
Track and report all key metrics related to customer growth, retention and Intercom product usage growth
Engage in team development and mentoring

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family

Fulltime

Renewal Manager

PagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused ...

Location

Portugal , Lisbon

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

2+ years of experience in renewals, account management, customer success, inside sales, or a similar role
Strong interpersonal and communication skills (written and verbal), with the ability to engage effectively via phone, email, and web meetings
Self-motivated and proactive, with the ability to work both independently and as part of a team
Experience managing customer relationships and executing strategies to increase retention and revenue
Ability to identify risks and work collaboratively on mitigation strategies to ensure customer retention

Job Responsibility

Own the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction
Partner with Customer Success Managers to execute success strategies that drive software adoption and business value
Develop and execute negotiation strategies to maximize contract value while strengthening customer relationships
Collaborate across multiple teams, including Sales Operations, Account Executives, Legal, and Engineering, to ensure smooth renewal execution
Maintain accurate customer and renewal data in Salesforce, tracking renewal pipeline, forecasts, and key customer contacts

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Renewal Manager

PagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused ...

Location

Chile , Santiago

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

2+ years of experience in renewals, account management, customer success, inside sales, or a similar role
Strong interpersonal and communication skills (written and verbal), with the ability to engage effectively via phone, email, and web meetings
Self-motivated and proactive, with the ability to work both independently and as part of a team
Experience managing customer relationships and executing strategies to increase retention and revenue
Ability to identify risks and work collaboratively on mitigation strategies to ensure customer retention

Job Responsibility

Own the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction
Partner with Customer Success Managers to execute success strategies that drive software adoption and business value
Develop and execute negotiation strategies to maximize contract value while strengthening customer relationships
Collaborate across multiple teams, including Sales Operations, Account Executives, Legal, and Engineering, to ensure smooth renewal execution
Maintain accurate customer and renewal data in Salesforce, tracking renewal pipeline, forecasts, and key customer contacts

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Head of Customer Management

The U.S. Marketing and Franchise Development organization drives all aspects of ...

Location

United States , New York

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

15+ years of experience, including 8-10+ years' managerial experience
strong background in business and marketing strategy, having developed strategies 'from the ground up' using frameworks, data and competitive and customer insights
demonstrated expertise in developing and implementing planning processes
able to scope, template and 'processize' for large and complex organization and drive to simple and clear output
strong analytical skills with the ability to leverage data and insights to drive strategic decision-making and optimize marketing performance
high degree of comfort with financial and quantitative analysis, scenario development, and key P&L drivers
ability to scope and direct quantitative analysis for both direct and indirect reports
strong experience in scoping and creating KPI’s and metrics and developing metrics dashboards
structured approach to problem solving including root cause analyses and hypothesis development
significant experience in developing executive level presentations to highlight Marketing strategies and deliverables

Job Responsibility

Develop and refine the strategic vision and roadmap for new customer engagement and retention
design and implement personalized customer onboarding journeys to guide new customers to increasingly deepen their relationships
develop strategies to retain at-risk customers
provide holistic view to Branded Cards in ECM Marketing
drive deep analyses to aid in strategy development
establish and leverage performance metrics, KPIs, and benchmarks
monitor and analyze key operational metrics
collaborate with creative teams, agencies, and internal stakeholders
lead efforts to segment the existing customer base
develop targeted marketing campaigns and strategies

What we offer

Medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages including planned time off, unplanned time off, and paid holidays

Fulltime

CRM Manager - Retention

Our client, a fast growing grocery and subscription business is currently lookin...

Location

United Kingdom , London

Salary:

45000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

strong Klavyio experience
good at data led insights
good at email automation
good at email strategy creation
good at email planning
good at customer insights

Job Responsibility

shaping and building the customer retention and loyalty proposition
create, own and deliver the overall CRM strategy
identifying key commercial levers and priorities across range of CRM channels
deliver CRM and loyalty plans
ensuring internal teams and agencies are aware and execute against delivery plans

Fulltime

Senior Director, Enterprise Customer Success

PagerDuty is a global leader in digital operations management, enabling customer...

Location

United States , Atlanta

Salary:

180000.00 - 275000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
Take on new challenges and the ability to work through uncertainty
Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
A four year degree or equivalent
Demonstrated ability to manage customer accounts in conjunction with sales organizations
Consistently delivering against targets
reduce churn and downgrades, produce accurate forecasts, while maintaining a focus on cost to serve

Job Responsibility

Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
Uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
Understand and ability to articulate Operations Cloud value proposition and how PagerDuty helps corporations revolutionize their digital operations
Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
Build and sustain a team of high performing leaders (Success Managers and Directors) who embody our values, establish trusted advisor relationships and focus on making every customer successful
Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale
Drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
Forecast renewals by working cross functionally with sales, renewals and operations

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Customer Retentions Executive

Office Angels

Location:
United Kingdom , Birmingham

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
June 24, 2025

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