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Brook-St Hiredonline Logo Brook-St Hiredonline · Call Center

Customer Retentions Advisor

United Kingdom Employment contract · Job Posted June 14, 2026
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Job Description

Salary: £25,506 plus average bonus earning potential of £8,400 per annum. Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Saturday. Location: Remote, Mainland UK only. Start date: 6th July 2026. Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we're recruiting Inbound Customer Sales Advisors for a role that offers great work life balance, working from home and comprehensive training: (5 weeks, initial 2 weeks Mon-Fri: 9am - 5:30pm). As a Customer Sales Advisor in our Retentions team, you'll be the first port of call for customers who are renewing or cancelling their plans.

Job Responsibility

  • Build rapport with customers, get to know their individual needs and put their interests first
  • Use sales and communication skills to upsell products

Requirements

  • 1 years continuous and targeted sales experience within the last 3 years
  • A driven mindset with strong customer service and sales skills with a love for hitting targets
  • Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed

What we offer

  • 33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
  • Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
  • Health and Wellbeing - Discounted gym membership, help towards dental, optical, and physiotherapy costs
  • Pension scheme - Matched employer contributions up to 5% of basic salary
  • Life assurance - Employer funded cover of 4x basic salary
  • Employee assistance programme - Free support for physical & mental health, financial assistance and more
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