Customer Retention Strategy Manager

This role supports customer retention efforts by analyzing data and collaborating across functions to reduce customer churn among postpaid customers. It involves structuring analytical problems, developing churn intervention initiatives, and building arguments to gain collaborator consensus. The role leads the design and execution of testing and implementation plans for retention strategies with business leaders. Success is measured by the effectiveness of retention initiatives, impact on customer experience, and alignment with key company metrics. The work directly influences customer loyalty and contributes to improved organizational performance and customer satisfaction.