This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As the Customer Retention Strategy Manager, you will be the architect of the end-to-end retention framework. Reporting directly to the Head of, this is a high-impact leadership role where you will design and embed strategies to strengthen loyalty and reduce attrition across a diverse portfolio.
Job Responsibility:
Strategy Design (40%): Own the design, execution, and optimization of the retention strategy, using data insights to identify and mitigate attrition drivers
Loyalty Initiatives (25%): Lead campaigns to enhance lifetime value and collaborate with Marketing and Sales on competitive retention offers
Team Leadership (15%): Manage and mentor a high-performing team of 3–5 direct reports, fostering a culture of accountability
Reporting & Risk (20%): Maintain retention dashboards, present actionable insights to the Executive Team, and ensure strict compliance with privacy and consumer credit legislation
Requirements:
5+ years in customer retention, loyalty programs, or strategic customer lifecycle management
Strong knowledge of financial services and regulated environments
Proven ability to build a retention strategy from the ground up and drive measurable outcomes
Experience managing and developing a small, dedicated team
Advanced skills in influencing and negotiating with internal teams and external partners
Proficiency in data analysis, CRM systems, and campaign management tools to drive evidence-based decisions
What we offer:
Hybrid Flexibility - 3 days from office, 2 days from home
Lead a Pillar: This is not just a management role
the retention function is a strategic pillar within the business
Influence Change: You will have the authority to develop and pitch business cases for new initiatives and team growth
Collaborative Culture: Work closely with Ops Leadership, Marketing, and Finance in a supportive, professional environment
Professional Growth: Opportunity to drive innovation in a fast-paced, adaptive environment that values continuous improvement