Customer Retention Specialist

The Customer Retention Specialist plays a vital role in maintaining and strengthening relationships with our existing customer base. The primary objective of this role is to maximise customer retention across both our Sales and Aftersales departments by proactively engaging with customers, identifying opportunities, and generating appointments that lead to increased service bookings, MOTs, vehicle upgrades and long-term customer loyalty. This role is focused on creating opportunities rather than closing sales. Where a customer expresses an interest in purchasing or upgrading their vehicle, the opportunity will be seamlessly handed over to a Sales Executive to complete the sales process.