Customer Retention Manager

At Safetykleen, our customers are at the heart of everything we do - and we’re looking for a leader who shares that mindset. As Customer Relations Team Leader, you’ll lead our UK&I retention activity through our Regional Relations Managers. You’ll help your team continue to build trust, solve meaningful customer challenges, and demonstrate the long-term value of partnering with Safetykleen. This role is about people and relationships as much as performance. You’ll coach your team to take ownership of customer outcomes, step in early when accounts show signs of risk, and work with colleagues across service, branches and account management to resolve root causes properly - not just “manage” the cancellation conversation. Your mission: build a high-performing, supportive team that delivers outstanding customer outcomes, deepens loyalty, and extends customer lifetime through value, solutions, and service excellence.